Alexis Lamb
Wake Forest,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Host/t To Go
Bonefish Grill Restaurants
Raleigh, NC
03.2022 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Stylist
Manes and mascara salon
Raleigh, NC
06.2021 - 04.2022
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended hair styles to compliment clients' facial features and coloring.
- Collected payment from customers and scheduled next appointments.
- Kept work area clean and neat to stay productive.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Education
Associate of Applied Science - Forensic Science
Wake Technical Community College
Raleigh, NC05-2025
High School Diploma -
Franklin Academy High School
Wake Forest06-2019
Skills
- Reservations Management
- Telephone reception
- Team Collaboration
- Detail Oriented
- Front of House Organization
- Guest Relations
- POS Software
- Relationship Building
- Active Listening
- Client Education
- Friendly Communication
- Trend Awareness
- Issue Resolution
- Social skills
- Customer Consultation
References
References available upon request.
Timeline
Host/t To Go
Bonefish Grill Restaurants
03.2022 - Current
Stylist
Manes and mascara salon
06.2021 - 04.2022
Associate of Applied Science - Forensic Science
Wake Technical Community College
High School Diploma -
Franklin Academy High School