Alexis Leon
Phoenix,AZ
Overview
4
4
years of professional experience
Work History
Scheduling Representative
Risas Dental And Braces
Phoenix, AZ
06.2024 - Current
- Point of contact for our clients and visitors, providing exceptional customer support while managing various administrative tasks
- Assist staff and visitors in a professional manner
- Respond to incoming calls and inquiries with accurate information
- Schedule and coordinate service appointments
- Schedule and coordinate installation appointments
- Provide administrative support as needed, including data entry and correspondence
- Maintain organized records and files, ensuring confidentiality
- Process payments and manage billing inquiries
- Support team members with various tasks as required
Dental Front Desk Receptionist
Risas Dental And Braces
Phoenix, AZ
05.2024 - 06.2024
- Work collaboratively with office manager to ensure all patients are provided prompt, quality customer service
- Follow all Accounts Receivables policies
- Offer patient alternate means of payment, i.e., third party financing
- Ensure effective customer service telephone skills
- Build a productive office schedule and ensure patients are re-appointed prior to leaving
- Ensure effectiveness of the person assigned to recall
- Be able to sell necessary treatment to patients when not covered by insurance
- FRC’s done ( train front staff)
- Explain treatment plan to patients
- Maintain petty cash and make daily bank deposit on time and accurately, in accordance with the Bank Deposit and Petty Cash policy
- Exercise effective communication to ensure cooperation between the front office and the back office
- Be responsive to patients and patient complaints utilizing the online or in office inquiries system
Customer Service Associate
King Jewelers
Phoenix, AZ
11.2022 - 04.2023
- Manage jewelry department, assist customers on finalizing purchases
- Direct customer service, sales, POS, inventory, returns, price changes, handling cash and credit card transactions.
- Maintain the appearance and cleanliness of the store
- Operate the cash register, print out end of day sales reports, and also operate the company's POS system.
- Exhibit rudimentary math skills and advance communication skills when efficiently cashiering in a fast pace environment.
Sales Associate
H&M
Glendale, AZ
05.2021 - 08.2022
- Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
- Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
- Actively process, stock, and replenish garments on the sales floor and stock room
- Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
- Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in the appropriate bag following the register best practices routine
- Eager to educate and promote our H&M Loyalty program to our customers
Skills
- Sales
- Customer service
- Multitasking & Collaborating Skills
- Communication & Critical Thinking Skills
- Inventory control
- Merchandising
- POS
- Organizational skills
- Time management
- Scheduling
- Data Entry
- Filing
- Office Administration
Languages
English - Expert
Spanish - Fluent
Timeline
Scheduling Representative
Risas Dental And Braces
06.2024 - Current
Dental Front Desk Receptionist
Risas Dental And Braces
05.2024 - 06.2024
Customer Service Associate
King Jewelers
11.2022 - 04.2023
Sales Associate
H&M
05.2021 - 08.2022