Alexis Little
Orange Park,FL
Summary
Dedicated Member Service Representative driven to increase satisfaction and loyalty with proactive support. Repeatedly recognized for going above and beyond to help members and improve service delivery. Excellent multitasker and independent problem-solver. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Qualified dentistry professional adept at working with all ages. Knowledgeable about orthodontic requirements and standard dental care. Skilled at building long-lasting relationships and educating patients and families about proper oral hygiene. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Bryten Real Estate Partners / MEB Mgmt
2024.06 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Member Service Representative
Sofi National Bank
2022.02 - 2024.03
- Responded to member inquiries, assisting members to make most effective use of service offerings
- Delivered five-star member experience through personable inbound and outbound phone calls, digital channels and other forms of member contact
- Developed and maintained knowledge base of evolving products and services to enhance member services
- Documented all call information according to standard operating policies and procedures
- Processed payment transactions and kept accurate records
- Sought out cross-sell opportunities aligned with established sales goals
- Navigated multiple computer systems and utilized search tools to find information.
Dental Assistant
Dentistry for Children
2021.10 - 2022.01
- Prepared patients, sterilized and disinfected instruments, set-up instrument trays, and prepared materials
- Promoted sustainable oral health by educating patients on procedures and at-home care
- Maintained team productivity by organizing and restocking dental supplies
- Set up instruments, materials and equipment necessary for each procedure
- Promoted sustainable oral health, educating patients on procedures and at-home care
- Retracted patient's cheeks and tongue during dental examinations
- Completed dental x-rays, carefully following safety procedures and processing images
- Documented dental care services with careful charting in patient records
- Prepared compounds and supplies for temporary dental applications
- Prepared stations for routine check-ups and specialized procedures
- Supported dentists and hygienists with expert chair-side clinical assistance
- Took patient impressions to create accurate dental devices.
Dental Assistants
Orthodontics specialists Of Florida - Orthodontics
2021.06 - 2021.10
- Maintaining accurate records of patients' oral health histories and treatment progress
- Ensuring that all orthodontic instruments and equipment are properly sterilized before each use
- Keeping patients' mouths dry during orthodontic procedures by using a suction hose as needed
- Taking intraoral X-rays of patients' mouths
- Taking photographs of patients' teeth to aid the Orthodontist in developing treatment plans and to document patient progress
- Taking dental molds of patients' teeth for the fabrication of customized mouthguards and retainers
- Removing and replacing wires, coil springs, donuts, and elastic bands
- Educating patients on proper oral hygiene practices and braces aftercare.
Orthodontic Assistant
Greenberg Dental Center
2020.03 - 2021.09
- Maintaining accurate records of patients' oral health histories and treatment progress
- Ensuring that all orthodontic instruments and equipment are properly sterilized before each use
- Keeping patients' mouths dry during orthodontic procedures by using a suction hose as needed
- Taking intraoral X-rays of patients' mouths
- Taking photographs of patients' teeth to aid the Orthodontist in developing treatment plans and to document patient progress
- Taking dental molds of patients' teeth for the fabrication of customized mouthguards and retainers
- Removing and replacing wires, coil springs, donuts, and elastic bands
- Educating patients on proper oral hygiene practices and braces aftercare.
Account Representative
Ars National Services
2019.07 - 2020.01
Retail Sales Associate
T-mobile
2017.02 - 2019.07
- Sales of T-mobile products and services
- Excellent Customer service
- Respond to customer inquiries
- Professionally and clearly demonstrate and explain mobile phones, services, features and benefits
- Answering phones and directing customers the right way with the right information
- Effectively use store displays and interactive devices to explain products.
Education
Colibri Real Estate
Jacksonville Beach, FLDental Careers Academy
Jacksonville, FL03.2020
Skills
- Member Retention
- Service Upselling
- Issue Resolution
- Product Sales
- Member Correspondence
- Customer Service
- Sales Strategy
- Customer Support
- Call Documentation
- Sales and Upselling
- Conflict Mediation
- Inbound Call Management
- Patient Engagement
- Orthodontics Understanding
- Preventative Care
Certification
- Certified Dental Assistant
- Expanded Duties Certified
- Basic Life Support (BLS) certified
Timeline
Assistant Property Manager
Bryten Real Estate Partners / MEB Mgmt
2024.06 - Current
Member Service Representative
Sofi National Bank
2022.02 - 2024.03
Dental Assistant
Dentistry for Children
2021.10 - 2022.01
Dental Assistants
Orthodontics specialists Of Florida - Orthodontics
2021.06 - 2021.10
Orthodontic Assistant
Greenberg Dental Center
2020.03 - 2021.09
Account Representative
Ars National Services
2019.07 - 2020.01
Retail Sales Associate
T-mobile
2017.02 - 2019.07
Colibri Real Estate
Dental Careers Academy
- Certified Dental Assistant
- Expanded Duties Certified
- Basic Life Support (BLS) certified
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