Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Custom Section 1
Timeline
Generic
Open To Work

Alexis Lopez Rostro

Houston

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Store ManagerCustomer Care Representative

Work Type

Full TimePart Time

Location Preference

Remote

Summary

Accomplished Store Manager with strong expertise in team leadership and operational efficiency. Known for implementing promotional strategies and analyzing sales trends to enhance customer satisfaction and drive revenue growth.

Overview

6
6
years of professional experience

Work History

Store Manager

Rent-A-CENTER
Houston
05.2021 - 08.2025

Managed daily store operations ensuring efficient workflow and team collaboration.

  • Trained and mentored staff on customer service best practices and product knowledge.
  • Oversaw inventory management, optimizing stock ordering and display organization to ensure product availability.
  • Implemented promotional strategies that increased customer engagement and contributed to sales growth.
  • Ensured compliance with company policies, safety standards, and operational procedures.
  • Analyzed sales trends to make informed decisions about product offerings and pricing.
  • Resolved customer inquiries and complaints to maintain high satisfaction levels.
  • Coordinated team schedules to optimize staffing during peak business hours.
  • Recruited, trained and supervised new employees.
  • Managed daily store operations, integrating opening and closing procedures with cash transactions.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Reviewed store performance and applied feedback to develop enhancement plans.
  • Established store tactics and strategies that aligned operational performance with sales goals, enhancing overall store success.
  • Performed regular price checks to ensure competitive pricing.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Organized promotional events to increase product awareness.
  • Built relationships with key customers to ensure that store to customer relationship.
  • Evaluated operational efficiency across all store departments.

Cherry Picker Operator

Goya Foods
Katy
09.2020 - 11.2020
  • Operated cherry picker to efficiently retrieve goods from high shelving units, supporting timely order fulfillment.
  • Inspected equipment daily for safety and proper functioning.
  • Collaborated with team members to streamline warehouse operations, enhancing workflow and productivity.
  • Loaded and unloaded pallets with care to prevent damage.
  • Followed safety protocols to maintain a secure work environment.
  • Communicated effectively with supervisors about workflow status and needs.
  • Organized and stacked items systematically in warehouse to enhance accessibility for team members.
  • Loaded and unloaded materials onto pallets safely and securely using the cherry picker lift.

Infantryman

USMC
San Diego
07.2019 - 06.2020
  • Executed tactical operations in diverse environments, contributing to successful mission outcomes.
  • Coordinated with team members in strategic planning and execution of training exercises, enhancing operational readiness.
  • Participated in tactical planning sessions to determine mission objectives.
  • Conducted training exercises to ensure proficiency in basic infantry skills.
  • Engaged in rigorous training on gym equipment and exercise courses, strengthening combat resilience and facilitating advancement in rank and skills.

Education

High School Diploma -

Morton Ranch
Katy, TX
06-2019

Skills

  • Store operations oversight
  • Inventory management
  • Visual merchandising
  • Product merchandising
  • Sales analysis
  • Financial reporting
  • Project management
  • Cash management
  • Customer service
  • Team leadership
  • Staff training
  • Problem solving
  • Documentation and reporting
  • Bilingual (Spanish)

Languages

Spanish
Professional

Custom Section 1

  • Trustworthy
  • Hard Worker

Timeline

Store Manager

Rent-A-CENTER
05.2021 - 08.2025

Cherry Picker Operator

Goya Foods
09.2020 - 11.2020

Infantryman

USMC
07.2019 - 06.2020

High School Diploma -

Morton Ranch
Alexis Lopez Rostro