Alexis Love
Jacksonville
Summary
Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee offering excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Family Savings Credit Union
12.2021 - Current
- Delivered high-quality customer service by resolving inquiries and issues efficiently.
- Trained new hires on call handling procedures and company policies to enhance team performance.
- Implemented process improvements that increased call resolution rates and reduced transfer times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Barista
Starbucks
12.2018 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving [product or service] issues.
- Carried out day-to-day duties accurately and efficiently.
- Supervised work of contracted employees to keep on task for timely completion.
- Participated in team-building activities to enhance working relationships.
Cashier
Zaxby's
04.2018 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High school diploma -
Sardis High School
Sardis City, Alabama05.2020
Skills
- Reliable & Responsible
- Customer service
- Flexible & Adaptable
- Multitasking abilities
- Conflict resolution
- Problem-solving skills
- Verbal and written communication
Timeline
Call Center Representative
Family Savings Credit Union
12.2021 - Current
Barista
Starbucks
12.2018 - Current
Cashier
Zaxby's
04.2018 - 01.2019
High school diploma -
Sardis High School