ALEXIS MATEO
Galloway
Summary
Highly positive and outgoing hostess with just over 2 years of retail & sales associate experience, and 6 months of restaurant experience. Excellent customer service skills, ensuring each customer experience is tailored to them specifically. Whilst working at Chickies & Pete’s, not only kept up with, but exceeded expectations, when dealing with dinner rushes whilst following a specifically tailored rotation system. In all companies, ensured all coworkers were comfortable in their respective environments and provided solutions to any problems they may have experienced. Keeps all environments they have worked in, consistent, organized, and pleasant for herself, fellow associates and customers alike.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Restaurant Hostess
Chickies & Pete’s
Atlantic City
02.2025 - Current
- Greet customers with a positive attitude, being the first person they see and setting the tone for the remainder of their dining experience
- Successfully assisting guests and staff with certain issues they may have such as: resolving seating disputes and mitigating server stress by following an organized seating rotation
- Keeping a maintained, organized work environment to ensure that other hosts may also fulfill their tasks to the fullest capacity
Customer Service Associate
Walmart
Egg Harbor
06.2024 - 01.2025
- Accommodate the needs of customers by problem solving and using critical thinking
- Keeping a calm and patient demeanor when dealing with disgruntled customers
- Process customer returns, as well as food and general merchandise claims/disposals
- Be able to complete tasks efficiently when working during high volume hours
- Complete financial service transactions such as: both national and international money transfers (sending and receiving), bill pay, and providing money orders
Sales Associate
Wawa
Galloway
06.2023 - 11.2024
- Handcrafted food and beverages to fulfill all expectations and desires of the customer
- Maintained a clean and organized sales floor
- Kept sales floor and behind register fully stocked
- Built a good relationship with regulars and exceeded expectations from all customers
Education
Absegami High School
Galloway, NJSkills
- Customer service
- Conflict resolution
- Table management
- Guest relations
- Cash handling
- Time management
Timeline
Restaurant Hostess
Chickies & Pete’s
02.2025 - Current
Customer Service Associate
Walmart
06.2024 - 01.2025
Sales Associate
Wawa
06.2023 - 11.2024
Absegami High School