Alexis McElhiney
Hillsboro
Summary
Detail-oriented professional with extensive experience in the coffee industry, specializing in employee training and customer engagement. Committed to improving operational processes and delivering high-quality service to enhance customer satisfaction. Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business. Effective at operating in fast-paced, demanding restaurant settings. Specializing in sales and service, training new employees in successful promotional strategies and how to capitalize on upsell opportunities. Expertise in POS systems and restocking inventory, keeping areas clean and tidy and correctly processing payments.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Hillsboro
07.2022 - Current
- Instructed new baristas on beverage crafting and service protocols.
- Instructed new team members on cash handling procedures and safety protocols to ensure compliance and accuracy.
- Created detailed training resources for onboarding and continuous staff development.
- Collaborated with management to enhance training programs and streamline operational processes.
- Facilitated positive customer interactions to enhance their overall experience., providing exceptional service insights and knowledge.
- Assisted in managing inventory by accurately restocking supplies and organizing the stockroom.
- Assisted in managing inventory by accurately restocking supplies and organizing stockroom. by efficiently restocking supplies as necessary.
- Applied health and safety regulations in all food preparation activities.
- Assisted customers with inquiries and resolved payment-related issues promptly.
- Ensured compliance with company policies regarding cash handling and security.
COVID-19 Screener
Hillsboro Medical Center
Hillsboro
09.2020 - 09.2021
- Screened individuals for COVID-19 symptoms and exposure history.
- Administered infrared thermometer checks on patients and visitors.
- Educated visitors on COVID-19 precautions and preventive measures.
- Provided clear instructions to patients regarding safety protocols and testing procedures.
- Offered protective masks and face shields to guests as needed.
- Provided guests with protective masks and face shields.
- Delivered packages efficiently while maintaining accurate delivery logs for tracking purposes.
- Assisted customers with inquiries, ensuring high-quality service in-person or via phone.
Education
Associate of Applied Science - Marine Biology
Portland Community College
Portland, OR05-2030
Skills
- Customer service
- Team development
- Food safety compliance
- Attention to detail
- Effective communication
- Conflict resolution
- Operational efficiency
- Performance improvements
- Customer complaint resolution
- Beverage crafting
- Cash handling
- Conversant in Spanish
- Product knowledge
Accomplishments
- Varsity Most Inspirational - Libery Highschool Swim Team
- Partner of the Quarter - Starbucks inc.
Affiliations
- Volunteer, Jackson Bottom Wetlands Preserve - SW Hillsboro, OR (Present)
- Wildlife Care Assistant Volunteer, Bird Alliance of Oregon Wildlife - Portland OR (Present)
- SCUBA Certification
Timeline
Barista Trainer
Starbucks
07.2022 - Current
COVID-19 Screener
Hillsboro Medical Center
09.2020 - 09.2021
Associate of Applied Science - Marine Biology
Portland Community College