Results-driven Client Success Manager experienced in managing high-volume portfolios and enhancing client relationships. Expertise in onboarding, issue resolution, and cross-functional collaboration to achieve retention goals. Committed to leveraging strong communication and strategic support skills to elevate client satisfaction and drive account growth.
Work History
National Sales Recruiter
10 Months
Total Quality Logistics Inc. | 10.2025 - Current
Conduct phone-screens and manage the entire interview process from sourcing to offer, while ensuring candidates’ initial onboarding experience is seamless.
Sourced 35+ new candidates and completed 25+ outbound calls daily to meet hiring demands in a high-volume, metrics-driven environment.
Leverage CRM tools to track candidate progress, communication history, and conversion metrics, ensuring transparency and accuracy across all touchpoints.
Cultivate relationships and maintain strong communication with candidates, hiring managers, team members, and business partners to fill positions with the best talent.
Real Estate Agent
3 Years 1 Month
Keller Williams Platinum Partners | 01.2023 - 02.2026
Conducted market analyses to establish competitive pricing strategies, advising clients on property valuations to enhance decision-making.
Cultivated strong relationships with clients, builders, developers, lenders, and title companies to facilitate successful transactions.
Executed effective marketing strategies, including social media campaigns, events, property listings, and open houses to maximize exposure.
Negotiated purchase agreements, contingencies, and closing terms, from contract to close.
Utilized CRM tools to track client interactions and manage leads, streamlining processes to optimize pipeline management.
Exclusively marketed subdivisions, serving as the primary liaison between builders and buyers.
Demonstrated strong problem-solving skills by resolving contract disputes and addressing unforeseen challenges throughout the transaction.
Project/Office Manager
1 Year 8 Months
Hydra Corp | 08.2021 - 04.2023
Worked with clients across retail and government entities in nine different states to determine project scope, requirements, and timelines.
Served as the main point of contact for all sub-contractors while managing budgets and preparing project estimates.
Maintained strong relationships with existing subcontractors, and established new partnerships to support expanding project needs.
Managed on average 50-80 projects during any given time.
Supported accounts payable and accounts receivable.
Assistant General Manager
2 Months
Bryan Properties - Bear Village Apartments | 02.2021 - 04.2021
Assisted the property manager with resident delinquencies and payment plans to ensure financial accuracies.
Partnered with the general manager to oversee day-to-day property operations and ensure smooth service delivery.
Directed the leasing team, ensuring tasks were completed effectively and client interactions were handled professionally.
Interviewed, hired, and trained associates.
Led the maintenance supervisor and technicians in completing daily work orders and property-wide projects.
Continued responsibilities of Resident Service Manager, supporting resident engagement, retention, and satisfaction initiatives.
Resident Service Manager
6 Months
Bryan Properties - Bear Village Apartments | 08.2020 - 02.2021
Cultivated service-oriented relationships with residents, clients, and vendors to enhance community engagement.
Addressed and resolved 665 resident requests, issues, or concerns as the first point of contact to improve resident satisfaction.
Achieved a 39% renewal rate by implementing retention-focused initiatives and loyalty programs.
Planned and hosted resident events ranging from small groups of 50 to large-scale gatherings of 250 attendees.
Produced social media content for an audience of 3,000+ Instagram followers to increase engagement and visibility.
Community Advisor
1 Year 5 Months
Bryan Properties - Bear Village Apartments | 03.2019 - 08.2020
Provided onsite training to new hires.
Conducted property showings for prospective clients at a 665-bedroom complex and other properties in our portfolio.
Answered phone inquiries, informed potential clients about offerings, and addressed concerns to support decision-making.
Conducted marketing techniques through social media, and gorilla marketing through college campus.
Prepared and executed all leasing documents to ensure accuracy and compliance.
Education
Bachelor of Science (B.S.) - General Business
Missouri State University | Springfield, MO | 05-2020
Licensed Real Estate Agent 01/2023 - Missouri & Kansas (Referral)