Alexis Moore
Montgomery,AL
Summary
Confident Computer Technician who has a strong foundation in cybersecurity and CompTIA certification with expertise in help desk environments, assisting both employees and customers with technical issues. Adept to rapidly changing work situations and employee realities. I am knowledgeable in Python, SQL, and C++ programming languages, and have a keen understanding of relational database management systems. I will bring to the organization exceptional work-ethic, problem-solving, and collaboration skills and a proactive approach to continuous learning and professional development while committing to delivering high-quality IT solutions in any capacity to achieve the organizational objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
Foundever
06.2016 - Current
- Retrieved data from relational databases like Microsoft SQL servers, MYSQL or Oracle. Obtained 5 or more SQL certifications and training certificates in SQL, Accounting and Business- related subject matter from Foundever, Inc.
- Configure, monitor, and troubleshoot network devices, including routers, switches, firewall and wireless access points. Implement network security measures to protect against unauthorized access and cyber threats.
- Conducted SQL data retrieval for managing associate KPI's.
- Helped streamline system configurations, repair processes and update for support action consistency.
- Offered assistance in implementing and developing training programs.
Team Leader Manager
Foundever
05.2018 - 01.2021
- Enhanced problem-solving skills with team building through facilitating brainstorming sessions and encouraging creative thinking.
- Established performance goals for employees and provided feedback on methods for reaching KPI milestones.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Managing 15 - 25 team member call center representatives by overseeing their daily activities, scheduling shifts, and monitoring performance metrics such as quality, adherence to scripts, and customer satisfaction scores.
- Generate regular reports and analyze call center data to identify trends, patterns, and areas for improvement. Use data-driven insights to make informed business decisions and implement strategies to optimize performance and productivity.
Financial Analyst
Foundever
06.2016 - 01.2018
- Answer 80 incoming calls, emails, and messages promptly and professionally, listen attentively to customer concerns, troubleshoot problems, and provide effective solutions or escalate complex issues appropriately to correct department or supervisor for resolution.
- Accurately record and maintain customer information, inquiries, and interactions within company database systems. Ensure that all customer interactions are properly documented for future reference and analysis.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
Education
Bachelor of Science - Computer Information Systems
University Arizona Global Campus
Tucson, AZ07.2024
Master of Science - Sport And Fitness Management
Troy University
Troy, AL07.2017
Master of Science - Psychology
Troy University
Troy, AL05.2010
Skills
- Analytical and Methodical
- Incoming Call Management
- Staff education and training
- Laptop Servicing
- Microsoft Windows and Office
- Organizational Skills
- Hardware Configuration
- Attention to Detail
- Coaching and Mentoring
- IDS Integration
- Computer System Diagnostics Software
- DBMS
Certification
CompTia Security Plus
SQL JDC
DB2 SQL Fundamentals
Data analytics
Records search
Optimize DB2 Application Performance
Accounting Basics
Business Intelligence
Legal writing
Timeline
Team Leader Manager
Foundever
05.2018 - 01.2021
IT Technician
Foundever
06.2016 - Current
Financial Analyst
Foundever
06.2016 - 01.2018
Bachelor of Science - Computer Information Systems
University Arizona Global Campus
Master of Science - Sport And Fitness Management
Troy University
Master of Science - Psychology
Troy University