Alexis Nelson
Monument,CO
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Providing a positive attitude and genuine interest in customer service and loyalty. Proficient in analytical problem-solving and customer service excellence, leading to Top Regional Sales Associate recognition at Cutco Cutlery. Skilled in ethical decision-making and fostering positive relationships. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Cutco Cutlery
08.2022 - Current
- Delivered food to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Improved delivery accuracy by diligently checking orders before departure.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
Babysitter/Dog Pet Sitter
for Families Around the Monument Area
01.2019 - 09.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Negotiated conflict between children, teaching resolution skills and empathy.
- Encouraged children to be understanding and patient with others.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
Education
Business
Pikes Peak State College
Colorado Springs06-2028
High School Diploma -
Discovery Canyon High School
Colorado Springs, CO05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
Timeline
Sales Associate
Cutco Cutlery
08.2022 - Current
Babysitter/Dog Pet Sitter
for Families Around the Monument Area
01.2019 - 09.2021
Business
Pikes Peak State College
High School Diploma -
Discovery Canyon High School