Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexis Norwitz

Bellevue,WA

Summary

Dynamic leader and entrepreneur with a proven track record of starting and running her own business, "The Waffle Wagon". Skilled in multitasking and critical thinking, driving operational excellence, and passionate about fostering positive experiences for customers and staff.

Overview

6
6
years of professional experience

Work History

Owner

The Waffle Wagon
01.2020 - 01.2021
  • Started my own business from the ground up.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Ran social media to increase customer base.

Server

Doraku Sushi
10.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Hostess Trainer

Doraku Sushi
10.2022 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Food Runner

Doraku Sushi
10.2022 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.
  • Cleaned and sanitized food preparation and serving areas.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Organized and replenished supplies at food stations to optimize team performance.

Waitress

Aegis Living
01.2018 - 02.2020
  • Developed family - like relationships with residence while providing them with optimal service.
  • Effectively communicated residence needs to the kitchen staff and manager when they needed assistance.
  • Kept track of every residence's various health needs to ensure their satisfaction.

Coach

Skydive Kapowsin
05.2023 - Current
  • Supported beginner skydivers in their goals.
  • Coached new skydivers to become more skilled in the sky.
  • Educated new skydivers on the different safety protocols of skydiving.

Hostess

Skydive Hawaii
04.2020 - 06.2022
  • Welcomed guests, and talked them through the waiver.
  • Instilled confidence in customers, and educated them on the safety aspects of skydiving.
  • Paired instructors with customers, and organized the planes according to weight and balance to ensure optimal safety.


Education

Bachelors - Chinese Studies

University of Hawaii At Manoa
Honolulu, HI
12.2025

High School Diploma -

Seattle Academy
Seattle, Washington
05.2020

Skills

  • Effective Communication
  • Group leadership
  • Personable and friendly
  • Building Relationships
  • Safety awareness
  • Athlete Development
  • Physically Fit
  • Safety Protocols
  • Task Delegation
  • Multitasking
  • Critical Thinking

Languages

Chinese (Mandarin)
Professional Working

Timeline

Coach

Skydive Kapowsin
05.2023 - Current

Server

Doraku Sushi
10.2022 - Current

Hostess Trainer

Doraku Sushi
10.2022 - Current

Food Runner

Doraku Sushi
10.2022 - Current

Hostess

Skydive Hawaii
04.2020 - 06.2022

Owner

The Waffle Wagon
01.2020 - 01.2021

Waitress

Aegis Living
01.2018 - 02.2020

Bachelors - Chinese Studies

University of Hawaii At Manoa

High School Diploma -

Seattle Academy

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Alexis Norwitz