Alexis Parsons
Haverhill,MA
Summary
Dedicated and results-oriented multispecialty practice manager with 10 years of experience in healthcare administration. Proven track record of optimizing operational efficiency, enhancing patient satisfaction, and driving revenue growth within diverse medical settings. Skilled in staff leadership, financial management, and regulatory compliance. Adept at fostering collaborative relationships among healthcare professionals to ensure seamless patient care delivery. Committed to maintaining high standards of quality while navigating the dynamic landscape of healthcare.
Overview
10
10
years of professional experience
Work History
Multi-Specialty Practice Manager
Breast Care Center, Infectious Disease, Endocrinology, Psychology, & Pre-Admission Testing
01.2022 - Current
- Manage daily operations, including scheduling and staff supervision
- Handle budgeting, revenue management, and expense monitoring
- Recruit, train, and support administrative and clinical staff
- Ensure adherence to healthcare regulations and policies
- Implement initiatives to enhance patient care and satisfaction
- Address patient concerns and foster a positive experience
- Oversee EHR systems and staff training
- Facilitate teamwork among healthcare providers
- Formulate plans for growth and sustainability
- Identify and mitigate potential risks to the practice.
Assistant Office Manager
Northern Essex Oral Surgery
01.2020 - 01.2022
- Supervise daily office operations and staff scheduling
- Administer billing, insurance claims, and financial reporting
- Hire, train, and manage administrative and clinical staff
- Greet patients, address inquiries, and ensure a positive experience
- Schedule appointments and coordinate patient care
- Monitor and order dental supplies and equipment
- Assure compliance with healthcare regulations
- Regulate dental software systems and staff training
- Develop and implement strategies to attract and retain patients
- Coordinate office upkeep and repairs.
Patient Coordinator
Chase Orthodontics
01.2017 - 01.2020
- Schedule and confirm patient appointments
- Provide appointment details and procedural instructions
- Register patients, updating personal and insurance information
- Coordinate with departments to ensure timely patient care
- Verify insurance coverage and assist with billing inquiries
- Educate patients about their treatments and medications.
Medical Office Administrator
Leonardo Physical Therapy
01.2014 - 01.2017
- Handle rescheduling, cancellations, and referrals to specialists
- Respond to patient inquiries and follow-up after visits
- Maintain accurate patient records and manage necessary documentation
- Prepare patients for procedures and consultations
- Support claims processing and handle pre-authorizations
- Act as a liaison to address patient concerns.
Education
Master of Business Administration - Finance
Southern New Hampshire University
04.2023
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
05.2022
Dental Hygiene -
Middlesex Community College
05.2020
High School Diploma -
Wilmington High School
06.2016
Skills
- Leadership
- Financial Management
- Operational Efficiency
- Compliance
- Communication
Personal Information
Title: Healthcare Professional
Timeline
Multi-Specialty Practice Manager
Breast Care Center, Infectious Disease, Endocrinology, Psychology, & Pre-Admission Testing
01.2022 - Current
Assistant Office Manager
Northern Essex Oral Surgery
01.2020 - 01.2022
Patient Coordinator
Chase Orthodontics
01.2017 - 01.2020
Medical Office Administrator
Leonardo Physical Therapy
01.2014 - 01.2017
Master of Business Administration - Finance
Southern New Hampshire University
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Dental Hygiene -
Middlesex Community College
High School Diploma -
Wilmington High School