Alexis Picken
Pennsville,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Team Leader Manager
Walmart
Pennsville , NJ
12.2020 - Current
- Developed strategies to increase team productivity and improve customer service.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Maintained accurate records of employee attendance and task completion times.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
Department Manager
Walmart
Pennsville , NJ
01.2018 - 12.2020
- Resolved customer complaints and issues promptly and professionally.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Customer Service/Senior Retail Associate
Walmart
Pennsville , NJ
07.2014 - 01.2018
- Provided exceptional customer service by resolving complaints quickly and efficiently.
- Assisted customers with product selection by providing recommendations.
- Performed opening and closing procedures including setting up registers, counting money drawers.
- Maintained accurate inventory records through regular cycle counts and stock takes.
Education
Bachelor of Arts - Humanities/ Social Science
Rowan University
Glassboro, NJ08-2021
Skills
- Customer Service
- Workflow Management
- Staff Training
- Product Knowledge
- Customer Relations
- Sales Development
- Inventory Control
Timeline
Team Leader Manager
Walmart
12.2020 - Current
Department Manager
Walmart
01.2018 - 12.2020
Customer Service/Senior Retail Associate
Walmart
07.2014 - 01.2018
Bachelor of Arts - Humanities/ Social Science
Rowan University