Alexis Pizano-Vega
El Paso
Summary
Adaptable student with knowledge of account development, brand management and client relations. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for teamwork by my peers, I can be relied upon to help your company achieve its goals. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role at your company.
Overview
5
5
years of professional experience
Work History
Sales Associate
Tj Maxx
El Paso, TX
05.2023 - 01.2024
- Met merchandising standards by keeping store stocked and products faced.
- Encouraged customers to make additional purchases and suggested relevant items.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Enticed customers with sales and promotions to boost sales.
- Operated cash register and POS to process sales transactions and handle payments.
- Performed cleaning tasks, keeping store neat and organized.
- Promoted visual presentation standards by keeping store replenished.
- Delivered exceptional customer service to enhance shopping experiences and drive sales.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Assisted in inventory management by restocking merchandise and conducting stock checks regularly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Marshall's
Sierra Vista, AZ
10.2022 - 05.2023
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Liaised with management to communicate customer feedback and recommendations.
- Promoted visual presentation standards by keeping store replenished.
- Followed checklist to complete retail store opening and closing activities.
- Engaged with guests to understand and anticipate customer service needs.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
- Trained new employees on store policies, customer service techniques, and operational procedures.
- Analyzed sales trends to identify opportunities for product promotion and improve overall performance.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Operations Manager
Peter Piper
Sierra Vista, AZ
05.2021 - 04.2023
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.
- Entertained and engaged with children using games, crafts and other activities.
- Networked with parents to grow personal reputation and find additional jobs.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to improve workflow and increase productivity.
- Developed training programs for staff, fostering skill development and knowledge sharing.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Oversaw scheduling and resource allocation, ensuring timely project completion within budget constraints.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Team Member
Peter Piper
Sierra Vista, AZ
03.2019 - 05.2021
- Arrived on time for shifts and adhered to company dress code guidelines.
- Performed opening and closing duties, including store cleaning and restocking.
- Trained new team members on company policies and procedures.
- Assisted new employees during training sessions.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
- Counted money in cash drawers and communicated correct amounts to supervisors for reports.
- Greeted customers and answered questions regarding products and promotions.
- Corrected order and product mistakes by assisting customers with returns and refunds.
- Notified supervisors of item shortages and organized materials in appropriate locations.
- Canceled orders based on customer requests, inventory or delivery problems.
Education
High School Diploma - undefined
Buena High School
Sierra Vista, AZ05.2020
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Excellent people skills
Exceptional customer service
Relationship building
Outgoing personality
Flexible schedule
Verbal/written communication
Client service
Store opening and closing
Product sales
Customer needs assessment
POS system operation
Upselling
Timeline
Sales Associate
Tj Maxx
05.2023 - 01.2024
Sales Associate
Marshall's
10.2022 - 05.2023
Operations Manager
Peter Piper
05.2021 - 04.2023
Team Member
Peter Piper
03.2019 - 05.2021
High School Diploma - undefined
Buena High School