Alexis Reyes
Albrightsville,PA
Summary
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
09.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new associates on customer interaction protocols and store operations.
- Maintained accurate inventory levels through consistent stock management practices.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Managed customer complaints with professionalism, leading to improved satisfaction rates.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School Diploma -
Pocono Mountain West Highschool
Pocono Summit, PACertified Nursing Assistant (CNA) Certificate -
Monroe Career Technical Institute
Bartonsville, PASkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Stock replenishment
Timeline
Customer Service Associate
Wawa
09.2023 - Current
High School Diploma -
Pocono Mountain West Highschool
Certified Nursing Assistant (CNA) Certificate -
Monroe Career Technical Institute