Alexis Rocha
Las Vegas,NV
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Golden Nugget Casino
129 E Fremont Las Vegas
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Floor Supervisor
Golden Nugget Casino
129 E Fremont
08.2022 - 10.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Guest Room Attendant
Caesar Palace Hotel
3570 S Las Vegas Blvd
02.2022 - 08.2022
- Exercised politeness and discretion when dealing with guests and guest property.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
Valet Booth Attendant
Circa
8 Fremont St
01.2021 - 02.2022
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Greeted and welcomed guests to nurture relationships and grow successful business.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
Education
High School Diploma -
Desert Rose High School
06.2018
Skills
- Customer Service
- Operations oversight
- Team Supervision
- Reliable and Responsible
- Front Desk Management
- Problem-solving abilities
- Critical Thinking
- Time Management
Timeline
Front Desk Receptionist
Golden Nugget Casino
11.2023 - Current
Floor Supervisor
Golden Nugget Casino
08.2022 - 10.2023
Guest Room Attendant
Caesar Palace Hotel
02.2022 - 08.2022
Valet Booth Attendant
Circa
01.2021 - 02.2022
High School Diploma -
Desert Rose High School