Alexis Rodgers
Riverdale,GA
Summary
Dynamic Wireless Sales Associate with 13 years of experience in fast-paced retail environments. Expertise in driving sales, addressing customer inquiries regarding calling plans and technology, and fostering exceptional customer satisfaction. Recognized for a collaborative spirit and positive attitude, supported by extensive knowledge of the communications industry. Proven success in leading projects from inception to completion, significantly contributing to organizational growth and success.
Overview
1
1
Language
14
14
years of professional experience
Work History
Mobile Expert-Key holder
T-Mobile
01.2013 - 09.2026
- Coordinated sales of cellular devices and wireless services, providing exceptional customer service.
- Processed activations, upgrades, and account changes using point-of-sale systems accurately.
- Resolved billing, device, and connectivity issues through effective troubleshooting and follow-up.
- Mentored new team members on customer engagement, product knowledge, and store processes.
- Planned and implemented daily and monthly action plans to support achievement and exceed sales goals.
- Expertly oversee scheduling operations for team of 12 associates
- Demonstrated smartphones, accessories, and connected devices to drive informed purchasing decisions.
- Advised customers on wireless plans, device features, and service options to match needs.
Retail Integration Specialist
T-Mobile
11.2021 - 02.2022
- Selected by management to cross-train associates during T-Mobile and Sprint merger rollout.
- Facilitated cross-training for Sprint Corporation associates during the T-Mobile and Sprint Corporation merger.
- Conducted targeted training sessions for associates at various sprint retail locations to enhance performance.
- Trained a team of 12-15 mobile experts and management on T-Mobile systems policies, plans, promotions, and products.
- Verified mobile experts sustaining knowledge of all products, accessories, pricing plans, promotions, and service features.
- Summarized associate training outcomes for manager with key takeaways.
- Coordinated in-person and remote meetings using Zoom.
- Documented technical specifications, dependencies, and support procedures for release readiness.
- Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
- Provided training sessions for team members on best practices in systems integration techniques and tools.
- Contributed to the overall success of the organization by sharing knowledge and expertise with colleagues through presentations, workshops, or mentoring sessions.
Morale, Welfare, & Recreation (MWR) Manager
Vectrus
02.2021 - 11.2021
- Planned, organized, and supervised recreation activities, special events, and programs.
- Delivered leadership guidance and staff training to a team of 25-30 people, maintaining daily operations in accordance with company policies and procedures.
- Coordinated facility cleanliness and equipment setup, supporting timely servicing of government furnished equipment (GFE).
- Documented event and facility attendance with accuracy to facilitate operational planning.
- Coordinated workforce scheduling and management of Iraqi citizens and nationals employed by U.S. federal contractors to fulfill contractual duties.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL05-2004
Skills
Critical thinking
Leadership
Problem solver
Communication
Time management
Computer literate
Adaptability
Project management
Accomplishments
- Achieved 5 months of perfect 10 Customer Satisfaction through effectively helping with Troubleshoot ongoing phone issues, listening and rightfitting devices and plans to individuals while building rapport for returned service..
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Timeline
Retail Integration Specialist
T-Mobile
11.2021 - 02.2022
Morale, Welfare, & Recreation (MWR) Manager
Vectrus
02.2021 - 11.2021
Mobile Expert-Key holder
T-Mobile
01.2013 - 09.2026
High School Diploma -
Pine Forest High School