Alexis Rodriguez
Phoenix,AZ
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
Phoenix, AZ
10.2022 - 07.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Receptionist
Arizona Urology
Phoenix, AZ
07.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Independence High School
Glendale, AZ05.2020
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Inbound and outbound calling
References
Marcella Lopez (Urology Specialist Manager)- 602-561-9747
Jason Kahler (Walgreens Manager)-
509-420-6321
Timeline
Customer Service Associate
Walgreens
10.2022 - 07.2025
Receptionist
Arizona Urology
07.2020 - 09.2021
Independence High School