Alexis Samson
Wrightstown,WI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Calnin & Goss, LLC
11.2021 - Current
- Evaluated employee records and productivity and submitted evaluation reports.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained computer and physical filing systems.
Customer Support Executive
Inception Online Marketing
06.2014 - 11.2021
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Served as a liaison between customers and other departments within the company to ensure seamless communication about important updates or changes impacting users.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Cross-trained and backed up other customer service managers.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
Surgical Technologist
Hotchandani Laser Vein And Cosmetic Surgery
11.2013 - 06.2014
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
Education
Associate of Science - Surgical Technology
Northeast Wisconsin Technical College
Green Bay, WI12.2013
High School Diploma -
Denmark High School
Denmark, WI06.2011
Skills
- Business Administration
- Customer Relationship Management
- Financial Tracking
- Expense Reporting
- Computer Skills
- Managing Operations and Efficiency
- Organizational Skills
- Scheduling
- Process Improvement
- Payroll Processing
Timeline
Office Manager
Calnin & Goss, LLC
11.2021 - Current
Customer Support Executive
Inception Online Marketing
06.2014 - 11.2021
Surgical Technologist
Hotchandani Laser Vein And Cosmetic Surgery
11.2013 - 06.2014
Associate of Science - Surgical Technology
Northeast Wisconsin Technical College
High School Diploma -
Denmark High School
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