Alexis Sansoucie
Waukesha,WI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Stay at Home Mom
Self Employed Services
Waukesha, WI
02.2024 - Current
- Handled household chores such as cooking, cleaning and laundry.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Managed logistics of child's daily life, including transportation to and from activities and appointments.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Regulated children's schedules to balance rest, learning and play.
- Organized and tidied up bedrooms, playrooms, and other living areas in the home.
- Met with pediatricians periodically for checkups and vaccinations.
- Ensured that all necessary supplies were available at all times including diapers, wipes.
Front End Developer
Robert Half
New Berlin, WI
09.2022 - 04.2023
- Developed and maintained user-facing webpages using HTML, CSS, JavaScript and React Native.
- Tested cross-browser compatibility of web applications in multiple browsers and operating systems.
- Debugged existing code to identify and fix bugs or performance issues.
- Designed and implemented interactive user interfaces for websites and applications.
Store Associate
Kwik Trip
New Berlin, WI
12.2022 - 03.2023
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Demonstrated excellent customer service skills at all times.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Adhered to safety regulations when handling hazardous materials.
- Suggested merchandise without being intrusive or pushy.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Prepared beverages such as coffee.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored inventory levels of food items used during meal services.
Associate Software Engineer
Northwestern Mutual
Franklin, WI
06.2019 - 08.2022
- Provided technical support to customers and team members regarding software issues.
- Performed debugging and troubleshooting of existing software programs.
- Implemented code changes according to user requirements.
- Executed unit testing on new or modified software components.
- Participated in design meetings, code reviews, and sprint planning sessions.
- Researched and evaluated alternative approaches to solving complex problems.
- Maintained up-to-date knowledge of emerging technologies and industry trends.
- Collaborated with other teams to ensure successful deployment of products.
- Optimized code performance by implementing best practices and standards.
- Built web services using RESTful APIs to integrate various systems together.
- Developed user interfaces using HTML5, CSS3, JavaScript, React.
- Integrated object-oriented design and development techniques into projects to support usability goals.
- Developed custom web application interfaces with HTML and CSS to meet client requirements.
- Developed user interface wireframes, mockups and prototypes that clearly illustrate how sites function and look like.
- Worked closely with product owners, designers and other stakeholders throughout the development process.
Microtech
CUW
Mequon, Wisconsin
01.2017 - 05.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Assisted colleagues with complex IT problems or inquiries.
- Developed procedures for installation, configuration and testing of IT products.
- Conducted research into software solutions to meet customer needs.
- Maintained an inventory of all IT equipment in the organization.
- Responded promptly to service requests from staff members.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
Host
Cafe Hollander
Mequon, WI
08.2017 - 04.2019
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Administrative Assistant Associate (Summer)
CUW
Mequon, Wisconsin
05.2018 - 08.2018
- Prepared documents such as reports, letters, memos and presentations.
- Answered incoming calls and emails in a professional manner.
- Greeted visitors to the office and provided customer service support.
- Provided administrative support for special projects as needed.
- Updated databases with contact information of Alumni.
- Proofread documents before they were sent out to ensure accuracy.
- Responded promptly to inquiries from internal departments or external customers.
- Directed customer inquiries to appropriate department personnel.
Education
Bachelor of Science - Computer And Information Sciences
Concordia University Wisconsin
Mequon, WI05-2019
Associate of Applied Science - Cybersecurity Specialist
Waukesha County Technical College
Pewaukee, WIAssociate of Applied Science - AI Specialist
Waukesha County Technical College
Pewaukee, WIMaster of Science - Software Engineering
Concordia University Wisconsin
Mequon, WISkills
- Data Entry
- Friendly, Positive Attitude
- Fast Learner
- Team Collaboration
- Planning
- Organizational Skills
- Requirements Gathering
- Web Components Development
- Problem-Solving
- Troubleshooting
- UX Design
- Agile Scrum
- Jira and Confluence
- Critical Thinking
- User Testing
- CSS, HTML, Javascript, Nodejs, React
- Customer Service
- Strong interpersonal skills
- Detail Oriented
- POS Software
- Cash Handling Accuracy
- Organization
- Analytical Skills
- Task Prioritization
Timeline
Stay at Home Mom
Self Employed Services
02.2024 - Current
Store Associate
Kwik Trip
12.2022 - 03.2023
Front End Developer
Robert Half
09.2022 - 04.2023
Associate Software Engineer
Northwestern Mutual
06.2019 - 08.2022
Administrative Assistant Associate (Summer)
CUW
05.2018 - 08.2018
Host
Cafe Hollander
08.2017 - 04.2019
Microtech
CUW
01.2017 - 05.2019
Bachelor of Science - Computer And Information Sciences
Concordia University Wisconsin
Associate of Applied Science - Cybersecurity Specialist
Waukesha County Technical College
Associate of Applied Science - AI Specialist
Waukesha County Technical College
Master of Science - Software Engineering
Concordia University Wisconsin