Alexis Santiesteban
Bakersfield,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Aston Carter Inc
01.2020 - Current
- As a Customer Representative, worked on cases reaching out to customers and finding solutions for the customers and helping resolve any issues they have with their accounts
- Cold calling and receiving calls throughout the day, verifying the claimant, reaching a resolution to solve these claims
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Generated, posted and attached information to claim files.
Medical Call Center Representative
Conduent Call Center
01.2017 - 01.2020
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Dental Office Receptionist
Snelling Staffing
01.2016 - 01.2017
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Adhered to strict HIPAA guidelines to protect patient privacy
- Modern Revenue Cycle(Verifying Patients eligibility, collecting co- pays/payments, tracking claims, documenting concerns/follow ups)
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA01.2015
Skills
- Quality Assurance
- Document and Records Management
- Microsoft PowerPoint
- Conflict Resolution
- Active Listening
- Coordination
- Appointment Scheduling
- Call Management
- Data Entry
Timeline
Customer Service Representative
Aston Carter Inc
01.2020 - Current
Medical Call Center Representative
Conduent Call Center
01.2017 - 01.2020
Dental Office Receptionist
Snelling Staffing
01.2016 - 01.2017
High School Diploma -
Bakersfield High School
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