Alexis Seay
Southwest Airlines
Dallas,TX
12
years of professional experience
Versatile professional currently pursuing degree in Organizational and Industrial Psychology with a background in customer service and hospitality. Recognized for strong work ethic and reliability, consistently delivering exceptional service and effectively resolving issues. Aiming to leverage expertise in fostering positive customer experiences.
Work History
Flight Attendant
3 Years 11 Months- Ensured passenger safety through compliance with aviation regulations and emergency procedures.
- Provided in-flight service, including beverage and meal distribution, maintaining high customer satisfaction.
- Collaborated with crew members to execute efficient flight operations and address passenger needs promptly.
- Resolved passenger inquiries and concerns effectively, fostering a positive travel environment.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Customer Service Manager
4 Years- Led customer service team to enhance member satisfaction through effective training programs.
- Developed and implemented streamlined processes for handling member inquiries and concerns.
- Collaborated with cross-functional teams to ensure alignment on customer service initiatives.
- Managed escalated issues, ensuring timely resolutions while maintaining high service standards.
- Established key performance indicators to track team effectiveness and drive accountability.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Dining Room Lead
1 Year- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Supervisor/ Barista
3 Years- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored new baristas on customer service protocols and beverage preparation techniques.
- Monitored store inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented process improvements that enhanced service speed and customer satisfaction ratings.
- Resolved customer complaints promptly, fostering a positive environment and maintaining brand loyalty.
Education
Bachelor of Arts - Industrial And Organizational Psychology
Bachelor of Arts - Theatre Performance
Skills
Customer service
Strong work ethic
Attention to detail
Reliability and punctuality
Hospitality service expertise
Timeline
Flight Attendant
Southwest Airlines
08.2022 - 07.2026Read More
Customer Service Manager
Park Community Credit Union
05.2018 - 05.2022Read More
Dining Room Lead
Mission BBQ
05.2017 - 05.2018Read More
Shift Supervisor/ Barista
Starbucks
05.2014 - 05.2017Read More
Arizona State University
Bachelor of Arts from Industrial And Organizational Psychology
Read More
The University of Evansville
Bachelor of Arts from Theatre Performance
Read More