Alexis Sesto
Westchase,FL
Summary
Dynamic professional with a proven track record at Walgreens Boots Alliance, excelling in roles from Pharmacy Customer Service Representative to Territory Manager. Expert in insurance verification and fostering customer relationships, demonstrated through increased revenue and customer satisfaction. Skilled in confidentiality compliance and adept at driving sales through strategic relationship-building and effective problem resolution.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Pharmacy professional with thorough understanding of customer service dynamics in healthcare field. Brings history of positively impacting customer satisfaction through adept handling of inquiries and medication management. Known for strong collaboration skills and ability to adapt to changing demands, ensuring seamless team operations and reliable support. Key strengths include communication and multitasking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Walgreens Boots Alliance
Tampa, FL
02.2021 - Current
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Contributed to increased pharmacy revenue through proactive promotion of over-the-counter products and services.
- Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
Territory Manager
Walgreens Boots Alliance
Tampa, FL
02.2021 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
Visual Merchandiser
Target
Palm Harbor, FL
11.2014 - 02.2021
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Education
High School Diploma -
River Ridge High School
New Port Richey, FL05-2000
Skills
- Confidentiality compliance
- Insurance verification
- Pharmacy law
- Answering customer questions
- Patient confidentiality
- Stocking shelves
- Inventory counting
- Cash handling accuracy
- Data entry proficiency
- Verifying orders
- Receiving incoming supplies
- Order fulfillment
Accomplishments
- Supervised team of 8 staff members.
- Achieved amazing results by completing daily tasks with accuracy and efficiency.
Certification
- Florida Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- Project Management Professional (PMP)
- CAM License CAM63032 Expires 09/2026
Timeline
Pharmacy Customer Service Representative
Walgreens Boots Alliance
02.2021 - Current
Territory Manager
Walgreens Boots Alliance
02.2021 - Current
Visual Merchandiser
Target
11.2014 - 02.2021
High School Diploma -
River Ridge High School