Efficient team member with strong customer service and organizational skills. Successfully navigates fast-paced settings while ensuring positive customer experiences. Recognized for ability to adapt quickly and maintain high performance standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender and Server
Olive Garden
Maple Grove, MN
12.2024 - Current
Assisted in setting up the bar for shift.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Cleansed glasses with sanitizing solution after each use.
Performed opening and closing duties including restocking supplies.
Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Greeted customers and provided excellent customer service.
Processed payments accurately and efficiently with POS system.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Assistant Manager
Caribou Coffee
St. Michael, MN
10.2022 - 11.2024
Supervised daily operations including scheduling shifts, assigning duties.
Created reports on sales trends, inventory levels, and financial data.
Developed a system for tracking inventory and ordering supplies as needed.
Communicated regularly with customers to gain insights into their needs.
Organized training sessions for new hires to familiarize them with the workplace environment.
Monitored expiration dates on products to ensure freshness of product served to customers.
Followed all safety regulations when handling hot beverages or machinery.
Greeted customers, took orders and answered questions about menu items.
Completed opening and closing duties such as cleaning the store before leaving each day.
Coach
City of Otsego
Otsego, MN
06.2021 - 01.2022
Taught sports classes for children ages two to seven, focusing on basic skills.
Created and choreographed dance routines to improve rhythm and movement.
Delivered instruction in t-ball, soccer, ninja classes, basketball, and tumbling.
Created an active learning environments to encourage participation and teamwork.
Hostess
Space Aliens
Albertville , MN
07.2020 - 02.2021
Ensured warm greetings for guests upon arrival and facilitated prompt seating.
Verified reservations, providing accurate wait time information to patrons.
Organized to-go orders for each guest's convenience.
Handled phone calls efficiently, taking and processing to-go orders.
Maintained cleanliness in arcade area through regular cleaning tasks.
Conducted cleaning duties, such as table wiping and floor sweeping.
Redeemed prizes for kids at prize counter, enhancing overall enjoyment.
Education
High School Diploma -
St Michael Albertville High School
Saint Michael, MN
06-2023
Skills
Customer service
Inventory management
Point of sale systems
Beverage preparation
Sanitation practices
Cash handling
Team leadership
Training and development
Time management
Problem solving
Safe serving practices
Dining customer service
Exceptional customer service
Certification
ServSafe Manager Certification
Affiliations
Currently taking Spanish classes, hopeful to become conversational.