ALEXIS TORO
York,PA
Summary
I am a dedicated and hardworking professional with over eight years of experience in customer service, administrative support, education, and business management. Skilled in client relations, office administration, classroom support, and business operations. Possesses strong computer proficiency in Microsoft Outlook, Word, and Excel, along with excellent phone communication and appointment scheduling abilities. Committed to continuous learning and professional growth.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Teacher
Capital Academy
04.2023 - Current
- Assist teachers in providing educational instruction and classroom support.
- Support students with assignments and activities.
- Maintain classroom organization and records.
- Communicate effectively with students, parents, and staff.
- Organized extracurricular activities that fostered teamwork and social skills development.
- Conducted assessments to adapt instruction based on student comprehension levels.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
Owner & Licensed Esthetician
Endless Glam Esthetics
01.2021 - Current
- Manage daily business operations and scheduling.
- Maintain client records and communications.
- Provide professional esthetic services and consultations.
- Deliver exceptional customer service.
- Managed daily operations and customer service to enhance client satisfaction and retention.
- Managed day-to-day business operations.
- Analyzed client feedback to identify areas for improvement in services and operations.
- Developed marketing strategies that increased brand visibility across digital platforms.
- Oversaw scheduling and appointment management to optimize staff resources and service delivery.
Assistant Manager
Installation Doctor
07.2017 - 07.2021
- Utilized Microsoft Outlook, Word, and Excel.
- Answered calls and scheduled appointments.
- Maintained client records and documentation.
- Provided customer service and administrative support.
- Led team in implementing streamlined installation processes, enhancing operational efficiency.
- Analyzed customer feedback to optimize service delivery and resolve issues effectively.
- Developed training programs for new hires, improving onboarding experience and staff retention.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Penn Foster
West Chester, PA06.2016
Bachelor of Arts - Human Services
Western Governors University
Salt Lake City, UT08-2026
Skills
- Strong Computer Skills; Microsoft Outlook; Microsoft Word; Microsoft Excel; Customer Service Excellence; Professional Phone Communication; Administrative Support; Appointment Scheduling; Data Entry & Record Management; Client Relations; Organization; Time Management; Problem Solving; Team Collaboration
- Parent-teacher communication
- Behavior management
- Lesson planning
- Oral communication
- Small group instruction
- Teaching strategies
- Safety and supervision
Certification
- Licensed Esthetician
- CPR Certified
- Bartender License
Additional QUALIFICATIONS
- Strong interpersonal and customer service skills
- Excellent telephone etiquette and communication abilities
- Highly proficient with Microsoft Office Suite
- Professional, dependable, and detail-oriented
- Ability to work independently and within a team environment
- Experience handling confidential information
- Fast learner with strong organizational abilities
- Committed to ongoing professional development
Timeline
Assistant Teacher
Capital Academy
04.2023 - Current
Owner & Licensed Esthetician
Endless Glam Esthetics
01.2021 - Current
Assistant Manager
Installation Doctor
07.2017 - 07.2021
High School Diploma -
Penn Foster
Bachelor of Arts - Human Services
Western Governors University