Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alexis Torres

Arlington

Summary

Friendly and dependable customer service professional with strong communication skills, and a passion for helping people. Experienced in assisting customers, resolving concerns, and creating a welcoming environment. Known for being approachable, reliable, and a strong team player.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Guest Service Representative

Aloft Hotel
Arlington
01.2025 - Current
  • Welcomed guests, providing detailed information on hotel services and amenities.
  • Managed reservations efficiently using hotel management software.
  • Facilitated timely check-ins and check-outs for all guests.

Call Center Representative

ICR
San Angelo
02.2020 - 09.2022
  • Managed high call volumes while ensuring customer satisfaction standards were consistently met.
  • Provided exceptional service and professionalism on all incoming calls.
  • Updated customer accounts and contact information in call management databases.

Education

High School Diploma -

Grape Creek High School
San Angelo, TX
05-2018

Some College (No Degree) -

Tarrant County College
Fort Worth, TX

Skills

  • Client support and relations
  • Effective communication
  • Crisis management
  • Transaction processing
  • Guest services and accommodations
  • Phone etiquette
  • Call handling expertise

Languages

English
Professional

Certification

TABC

Timeline

Guest Service Representative

Aloft Hotel
01.2025 - Current

Call Center Representative

ICR
02.2020 - 09.2022

High School Diploma -

Grape Creek High School

Some College (No Degree) -

Tarrant County College
Alexis Torres