Brian Mason
New Rochelle
Summary
To surround myself with motivated, skilled professionals in a job with opportunities for career devolvement and advancement with hard work and dedication
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
22
22
years of professional experience
Work History
Guest Service Representative
NetJets Aviation
White Plains
03.2018 - Current
- Customer Service Focus
- Communicate with both employees and customers in person, phone and through radio communication
- Knowledge of Microsoft office products
- Aircraft movement, placement and storage
- Facility Maintenance throughout Hangers
- Greeted guests warmly and provided information about services and amenities.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to ensure smooth daily operations and service flow.
- Trained new staff on guest service protocols and company policies effectively.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled customer complaints professionally and efficiently.
Line Service Technician
Executive Jet Management
White Plains
08.2014 - Current
- Deliver a proactive, personalized service experience to private and business aviation clientele
- Provide a variety of aircraft services, including marshaling, fueling, hanger storage, towing and other ground support
- Coordinate and direct ramp movements for arriving and departing aircraft
- Operate ground service equipment, such as tugs, fuel trucks and transport vans
- Providing shuttle service for passengers/crew as required
Line Service Technician
Signature Flight Support
White Plains
06.2008 - 02.2014
- Greet, park, tow, move and marshal aircraft arriving or departing ramp area
- Provide lavatory and water service as requested
- Fuel and de-ice aircraft as requested
- Provide shuttle service for crew and passengers as required
- Provided complete service set up of all water cooler equipment to ensure 100% customer delight.
- Handle sales presentations, customer education, order processing, and activations including complying
- Provide oil and oxygen service for aircraft as requested
Retail Sales Representative
Verizon Wireless Adecco Temp Agency
White Plains
03.2004 - 06.2008
- Maintain full quota assignment.
- Maintain discount authorization with all methods and procedures regarding cash management.
Construction / Demolition
Tyrone Interior Contracting
- Refurbished old & new business/residential buildings.
- Processed all of the hiring / training for all new employees.
- Prepared payroll on a weekly basis.
Commercial Driver
Poland Spring
- Established and maintained major customer accounts (Business & Residential).
- Responsible for meeting daily/monthly sales goals.
Education
High School Diploma -
Elizabeth Seton College
Yonkers, New York, United StatesSkills
- Training and development
- Change management
- Quick learner
- Client-focused
- Results-oriented
- File/records maintenance
- Multi-Task Management
- Client Relations
- Creative Problem Solving
- Customer Service
- Aircraft operations
- Ground support services
- Facility maintenance
- Team collaboration
- Employee training
- Conflict resolution
- Time management
- Process improvement
- Effective communication
- Attention to detail
- Problem solving
- Relationship building
Accomplishments
Protective Services, Performed competitive analysis to make recommendations for future company growth. Applied safety procedures and policies as outlined in Department Safety Manual.
Career Focus
To surround myself with motivated, skilled professionals in a job with opportunities for career development and advancement with hard work and dedication
Timeline
Guest Service Representative
NetJets Aviation
03.2018 - Current
Line Service Technician
Executive Jet Management
08.2014 - Current
Line Service Technician
Signature Flight Support
06.2008 - 02.2014
Retail Sales Representative
Verizon Wireless Adecco Temp Agency
03.2004 - 06.2008
Construction / Demolition
Tyrone Interior Contracting
Commercial Driver
Poland Spring
High School Diploma -
Elizabeth Seton College