BRIAN MASON
New Rochelle
Summary
To surround myself with motivated, skilled professionals in a job with opportunities for career development and advancement with hard work and dedication. Self-motivated professional highly experienced in sales and guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
22
22
years of professional experience
Work History
Guest Service Representative
NetJets Aviation
White Plains, United States
08.2014 - Current
- Customer Service Focus
- Communicate with both employees and customers in person, phone and through radio communication
- Knowledge of Microsoft office products
- Aircraft movement, placement and storage
- Facility Maintenance throughout Hangers
- Greeted guests warmly and provided information about services and amenities.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to ensure smooth daily operations and service flow.
- Trained new staff on guest service protocols and company policies effectively.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled customer complaints professionally and efficiently.
Line Service Technician
Signature Flight Support
White Plains, United States
06.2008 - 02.2014
- Greet, park, tow, move and marshal aircraft arriving or departing ramp area
- Provide lavatory and water service as requested
- Fuel and de-ice aircraft as requested
- Provide shuttle service for crew and passengers as required
- Provided complete service set up of all water cooler equipment to ensure 100% customer delight.
- Handle sales presentations, customer education, order processing, and activations including complying
- Provide oil and oxygen service for aircraft as requested
Retail Sales Representative
Verizon Wireless Adecco Temp Agency
White Plains, United States
03.2004 - 06.2008
- Maintain full quota assignment.
- Maintain discount authorization with all methods and procedures regarding cash management.
- Assisted customers in selecting products and services to meet their communication needs
- Provided product demonstrations to enhance customer understanding and engagement
- Processed transactions accurately using point-of-sale systems
- Maintained store appearance by organizing merchandise displays and ensuring cleanliness
- Resolved customer inquiries and issues with professionalism and efficiency
- Conducted inventory checks and restocked items to maintain optimal stock levels
- Educated customers on device features, plans, and promotions to drive sales growth
- Collaborated with team members to achieve sales targets and improve service quality
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Generated brand awareness and positive product impressions to increase sales.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Recommended merchandise to customers based on needs and preferences.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
- Welcomed customers and provided assistance in locating and purchasing products.
- Maximized revenue potential during high-traffic periods by effectively managing multiple customer interactions simultaneously.
Education
High School Diploma -
Elizabeth Seton College
Yonkers, New York, United States06-2002
Skills
- Training and development
- Change management
- Quick learner
- Client-focused
- Results-oriented
- File/records maintenance
- Multi-Task Management
- Client Relations
- Creative Problem Solving
- Customer Service
- Aircraft operations
- Ground support services
- Facility maintenance
- Team collaboration
- Employee training
- Conflict resolution
- Time management
- Process improvement
- Effective communication
- Attention to detail
- Problem solving
- Relationship building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of ten staff members.
CAREER FOCUS
To surround myself with motivated, skilled professionals in a job with opportunities for career development and advancement with hard work and dedication
Languages
English
Full Professional
Timeline
Guest Service Representative
NetJets Aviation
08.2014 - Current
Line Service Technician
Signature Flight Support
06.2008 - 02.2014
Retail Sales Representative
Verizon Wireless Adecco Temp Agency
03.2004 - 06.2008
High School Diploma -
Elizabeth Seton College