Overview
Work History
Education
Timeline
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Alexis Trice

Brandon,Fl

Overview

7
7
years of professional experience

Work History

BDC MANAGER - CASHIER/Warranty Administrator

Asbury automotive
Brandon, Fl
02.2022 - Current
  • Strong understanding of Microsoft Excel and CDK
  • Typing and transcription, including typing at fast speeds research and document open/closed repair orders
  • Manage balance sheets and profit/loss statements
  • Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately
  • Evaluated programs to determine necessary equipment and supplies and boosted CSI and service appointments.
  • Processed warranty claims in accordance with company policies and procedures.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.

Lead

Ulta Salon and Cosmetics
02.2022 - Current
  • Sell and give advice on the use of different cosmetics and skin care products
  • Provide each customer or client with highly detailed, personalized service to help them meet their beauty and health goals with the best products for their skin and hair.

File Clerk-Legal Assistant

The Golden Law Group
Brandon, Fl
01.2021 - 02.2022
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security
  • Examined, categorized and sorted Incoming documents
  • Created reports, correspondence, and spreadsheets with Microsoft Office programs
  • Drafted and filed documents with the court
  • Probates and wills.

customer service supervisor

Publix
Brandon, Fl
05.2017 - 01.2020
  • Provided excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Answered constant flow of customer calls with minimal wait times
  • Handled over 100 customers per day
  • Mentored and kept track of associates.

Education

Brandon high school
05.2018

Timeline

BDC MANAGER - CASHIER/Warranty Administrator

Asbury automotive
02.2022 - Current

Lead

Ulta Salon and Cosmetics
02.2022 - Current

File Clerk-Legal Assistant

The Golden Law Group
01.2021 - 02.2022

customer service supervisor

Publix
05.2017 - 01.2020

Brandon high school

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Alexis Trice