Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warranty Administrator/ Cashier and Bdc Supervisor
Toyota Of Dallas
05.2018 - Current
Streamlined warranty process for increased efficiency and faster claim resolutions.
Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
Submitted extended and factory warranty claims daily using excel to stay organized and keep track of submissions and payments.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Created Purchase orders to pay outside vendors.
Thoroughly reviewed and audited over 50-100 service repair orders daily and verified all information was accurate and correct before submitting claims.
Accounting Assistant/Clerk
Toyota Of Dallas
05.2016 - 05.2018
Input new and used incoming vehicles into system and created files for each vehicle.
Maintained organized filing systems for accounting records, ensuring easy access and retrieval when needed.
Wrote checks to lenders to pay off customers trade in vehicles as soon as deal was funded.
Paid floor plans
Matched purchase orders with invoices and recorded necessary information.
Supported management by processing invoices and documents with consistent on-time delivery.
Balanced daily deposits and accurately posted all payments.
Cashier Team Lead and Warranty Assistant
Toyota Of Dallas
04.2014 - 05.2016
Educated employees on register use, merchandising, and customer service.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Increased customer loyalty and retention.
Assisted Warranty Administrator with sending paperwork to extended warranties for payment in a timely manner.
Created Purchase orders to pay vendors.
Set and updated employee schedules to fulfill gaps based on expected customer demands.
Reconciled daily totals to maintain balanced and compliant ledgers.
Assisted customer by taking their payments and explaining what was done on their vehicle.
Kitchen Manager
Chipotle Mexican Grill
05.2012 - 04.2014
Coordinated with catering staff to deliver food services for special events and functions.
Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
Certificates - Accounting
Eastfield College
Mesquite, TX
High School Diploma -
Skyline High School
Dallas, TX
05.2012
Skills
Fast learner
Organization and Time Management
Recordkeeping Organization
Documentation skills
Multitasking Abilities
Quality Assurance
Attention to Detail
Flexible and Adaptable
Ability to stay calm and handle situation professionally in a fast paced environment
Software
Microsoft Office
Certification
Accounting Clerk
Accounting Assistant
Languages
Spanish
Professional Working
Timeline
Warranty Administrator/ Cashier and Bdc Supervisor