Alexis Triplett
Midland,TX
Summary
Experienced Customer Service Representative with a strong background in providing exceptional service. Proven track record of efficiently resolving inquiries and maintaining high satisfaction rates. Effective communicator and problem-solver, enhancing the overall customer experience.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
CCS Medical
07.2023 - 10.2024
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Harte Hanks
02.2022 - 07.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented detailed notes after each interaction to ensure accurate record-keeping and seamless hand-off between shifts or departments if required.
Call Representative
ChaseSource LP
09.2021 - 02.2022
- Properly document calls
- Maintain a friendly and professional attitude
- Demonstrated adaptability by handling a variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
Mail Carrier
United States Postal Service
12.2013 - 07.2014
- Sort mail for delivery, arranging it in delivery sequence
- Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks
- Return to the post office with mail collected from homes, businesses, and public mailboxes
Cashier
Academy Sports + Outdoors
09.2011 - 12.2011
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishment
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
Cashier/Sales Associate
Mervyn's
05.2006 - 01.2008
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Ticket, arrange and display merchandise to promote sales
Education
High School Diploma -
Midland High School
Midland, TX05.2008
Skills
- Time Management
- Typing
- Customer Service
- Problem-solving abilities
- Active Listening
- Conflict Resolution
- Call center experience
- Order Processing
- Building rapport
Timeline
Customer Service Representative
CCS Medical
07.2023 - 10.2024
Customer Service Representative
Harte Hanks
02.2022 - 07.2023
Call Representative
ChaseSource LP
09.2021 - 02.2022
Mail Carrier
United States Postal Service
12.2013 - 07.2014
Cashier
Academy Sports + Outdoors
09.2011 - 12.2011
Cashier/Sales Associate
Mervyn's
05.2006 - 01.2008
High School Diploma -
Midland High School
Similar Profiles
Avari BryantAvari Bryant
Prior Authorization Specialist at CCS MedicalPrior Authorization Specialist at CCS Medical
Michael ElmoreMichael Elmore
Customer Support Representative at CCS MedicalCustomer Support Representative at CCS Medical
Renaria ThomasRenaria Thomas
Customer Service Representative at CCS MedicalCustomer Service Representative at CCS Medical