Alexis Vander
Mobile,AL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Bath & Body Works. Excelled in customer service excellence and efficient cash handling, significantly contributing to repeat business. Skilled in fostering positive customer relations and managing time effectively, ensuring operational efficiency and productivity.
Overview
4
4
years of professional experience
Work History
Cashier
Auntie Anne's Pretzels
07.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Associate
Five Below
01.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier Team Lead
Zaxbys
02.2023 - 12.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Sales Associate
Nautica Retail
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Bath & Body Works
12.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Stock Lead
Target
02.2021 - 11.2021
- Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
- Managed returns processing effectively by inspecting damaged items, updating inventory records, and initiating refunds or exchanges as appropriate.
- Aided in minimizing stock shortages by proactively identifying low inventory levels and promptly alerting management to initiate replenishment orders.
- Improved inventory accuracy by conducting regular stock audits and maintaining organized storage areas.
Sales Associate
Rue 21
07.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor Of Arts - Forensic Psychology
Alabama A&M University
Normal, ALSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
Timeline
Cashier
Auntie Anne's Pretzels
07.2024 - 08.2024
Sales Associate
Five Below
01.2024 - 07.2024
Cashier Team Lead
Zaxbys
02.2023 - 12.2023
Sales Associate
Nautica Retail
11.2022 - 01.2023
Sales Associate
Bath & Body Works
12.2021 - 08.2022
Stock Lead
Target
02.2021 - 11.2021
Sales Associate
Rue 21
07.2020 - 12.2020
Bachelor Of Arts - Forensic Psychology
Alabama A&M University