Alexis Velazquez
Tampa,FL
Summary
Results-driven student pursuing a full-time degree in Public Relations and Advertising while simultaneously excelling in a demanding part-time role within the restaurant industry. Demonstrating ability to effectively manage time, prioritize tasks, and thrive in fast-paced environments. I possess strong communication skills honed through academic coursework and practical experience in customer service. Proven track record of delivering exceptional service and building positive relationships with customers and colleagues alike.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
P.F. Chang's
Brandon, FL
07.2023 - Current
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Ensured all daily operations were in compliance with safety standards and regulations.
- Resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed.
Server
P.F. Chang's
Brandon, Florida
03.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Hostess
P.F. Chang's
Brandon, Florida
11.2020 - 03.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Provided excellent customer service by anticipating customer needs.
Education
Bachelor of Science - Integrated Public Relations And Advertising
University of South Florida
Tampa, FL12-2024
Associate of Arts - Political Science
Hillsborough Community College
Tampa, FL05-2022
High School Diploma -
East Bay High School
Gibsonton, FL05-2020
Skills
- Decision-making capabilities
- Interpersonal Relations
- Strong verbal and written communication
- Team Collaboration and Leadership
- Adaptability
- Fluent in spanish
Certification
- Food Handlers Certification
References
References available upon request.
Timeline
Shift Lead Supervisor
P.F. Chang's
07.2023 - Current
Server
P.F. Chang's
03.2022 - Current
Hostess
P.F. Chang's
11.2020 - 03.2022
Bachelor of Science - Integrated Public Relations And Advertising
University of South Florida
Associate of Arts - Political Science
Hillsborough Community College
High School Diploma -
East Bay High School