Alexis Velazquez
Puyallup
Summary
Professional with strong background in enhancing customer experiences. Skilled in problem-solving, communication, and project management. Known for teamwork, adaptability, and delivering impactful results. Expertise includes customer service strategies, process improvement, and relationship building. Reliable in dynamic environments and focused on achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Experience Coordinator
Homegoods Inc
04.2020 - 02.2025
- In the role of Customer Experience Coordinator at Homegoods Inc, responsibilities included enhancing customer interactions and ensuring a positive shopping experience
- This involved gathering feedback, analyzing customer data, and implementing improvements based on insights
- The role required strong organizational skills and the ability to manage multiple tasks simultaneously while collaborating with various departments
Amnesty Technician
Amazon Inc.
10.2018 - 10.2019
- My main duties as an amnesty technician were to maintain our drive robots functioning efficiently to ensure a steady production rate, recognized and reported defective material and equipment and reported it to my shift supervisor as well as working efficiently in order to achieve daily production goals
Sales Representative
ADT
02.2018 - 11.2018
- As a sales rep my job was to accommodate security needs to each and every customer and explain in detail how everything worked, set contracts and pricing as well as making work orders and providing exceptional customer service
Education
High School Diploma -
San Diego State University
05-2026
Skills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Logistics management
- Cross-functional coordination
- Teamwork and collaboration
- Attention to detail
- Time management
- Excellent communication
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Coordinator
Homegoods Inc
04.2020 - 02.2025
Amnesty Technician
Amazon Inc.
10.2018 - 10.2019
Sales Representative
ADT
02.2018 - 11.2018
High School Diploma -
San Diego State University
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