Alexis Watkins
Fort Worth,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and employee training at Great American Cookies. Proven ability to resolve conflicts and motivate teams, ensuring exceptional guest experiences. Skilled in cash handling and maintaining safety standards, consistently achieving high customer satisfaction through effective communication and problem-solving.
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in Customer service role.
With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Lead
Great American Cookies
08.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Support Staff Member
JMK Personal Care
06.2024 - Current
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures and services.
Crew Member
AMC Theatres
04.2023 - 06.2024
- Worked front counter, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
South Hills High School
Fort Worth, TX05-2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Work delegation
A-B honor roll, Lyrical dancing
I take great pride in my studies and I'm very committed to excelling in college. I will be studying Kinesiology. In addition to that, I have a strong passion for lyrics, dancing, and choregraphy.
Timeline
Shift Lead
Great American Cookies
08.2024 - Current
Support Staff Member
JMK Personal Care
06.2024 - Current
Crew Member
AMC Theatres
04.2023 - 06.2024
High School Diploma -
South Hills High School
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