Alexis Watson
Lincolnville,ME
Summary
Dynamic Implementation Specialist at Wex Inc. with a proven track record in relationship building and adapting to company needs. Recognized for enhancing client outreach procedures, and boosting team positivity. Skilled in Salesforce and effective communication, I excel in delivering tailored support and training, driving operational success and client satisfaction.
Overview
10
10
years of professional experience
Work History
Implementation Specialist
Wex Inc.
Portland, ME
05.2023 - Current
- Contact approximately 40 clients daily to welcome them and assist with initial card orders.
- Provide tailored support for driver cards, parent-child accounts, and computer-free card orders.
- Proposed a new client outreach procedure for direct debit, adopted as a team-wide standard.
- Recognized with a fourth-quarter Big Deal award for promoting positivity within the team.
Shift Leader and Cashier
Dairy Queen
South Portland, ME
04.2015 - 04.2022
- Cultivated strong customer service skills through hands-on experience.
- Trained new employees on customer interactions and cleaning protocols.
- Delegated tasks to employees while overseeing daily operations.
Education
Master of Science - Elementary Education
University of Southern Maine
Portland, ME05-2025
Bachelor of Science - Medical Biology
University of New England
Biddeford, ME05-2022
High School Diploma -
South Portland High School
South Portland, ME06-2018
Skills
- Project management
- Siebel, Salesforce, and Google products
- Relationship building
- Presenting
- Time management
- Collaboration and communication
References
References available upon request.
Timeline
Implementation Specialist
Wex Inc.
05.2023 - Current
Shift Leader and Cashier
Dairy Queen
04.2015 - 04.2022
Master of Science - Elementary Education
University of Southern Maine
Bachelor of Science - Medical Biology
University of New England
High School Diploma -
South Portland High School
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