Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Alexis West

Stratford,CT

Summary

Personable and dedicated Chemical Engineering Student with extensive experience teaching diverse students how to learn and retain information, for improved test scores and academic success. Focused on improving student academic performance and test readiness. Collaborative and decisive leader with outstanding multitasking and mentoring abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Uconn Office of the Bursar
10.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Service Representative

Dunkin' Donuts
09.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Trained new team members on procedures, customer service, and sales techniques.

Undergraduate Teaching Assistant

UCONN Chemical and Biomolecular Engr Department
08.2024 - 12.2024
  • Enhanced learning experience with clear explanations of complex concepts.
  • Conducted tutoring sessions to reinforce understanding of core subjects.
  • Supported students by facilitating study sessions and reviewing course materials.
  • Graded assignments to provide constructive feedback on student performance.
  • Streamlined communication between students and professors by managing online discussion boards and responding to email inquiries promptly.
  • Checked assignments, proctored tests and provided grades according to university standards.

File Clerk

Ledger Care
08.2019 - 08.2022
  • Organized and filed documents according to established procedures.
  • Prepared labels for new files and folders as needed.
  • Performed data entry tasks related to filing activities.
  • Verified accuracy of filing information prior to indexing documents into the system.
  • Created new files when necessary following established protocols.
  • Scanned documents into electronic database system for archiving purposes.
  • Destroyed outdated and protected information in digital and physical formats.

Education

Bachelor of Science - Chemical Engineering

University of Connecticut
Storrs, CT
05-2026

High School Diploma -

Westwood High School For Girls
05-2022

Skills

  • Information Security
  • Appointment Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Homework Assistance
  • Student Evaluation
  • Math skills assessments
  • Peer Tutoring
  • Flexible and Adaptable
  • Chemical engineering

Languages

French
Elementary
Spanish
Elementary

Interests

  • Crafting and DIY Projects
  • Pilates
  • Cooking
  • Youth Development Programs
  • Volunteer Work

Timeline

Undergraduate Teaching Assistant

UCONN Chemical and Biomolecular Engr Department
08.2024 - 12.2024

Customer Service Representative

Uconn Office of the Bursar
10.2023 - Current

Customer Service Representative

Dunkin' Donuts
09.2022 - Current

File Clerk

Ledger Care
08.2019 - 08.2022

Bachelor of Science - Chemical Engineering

University of Connecticut

High School Diploma -

Westwood High School For Girls

Similar Profiles

CREATE PROFILE
Alexis West