Alexis Wigley
Jacksonville,FL
Summary
Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Overview
8
8
years of professional experience
Work History
Unit Clerk
PAM Rehabilitation Hospital
05.2024 - 09.2024
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
Office Coordinator
Hill Country MHDD
10.2023 - 07.2024
- Streamlined billing process, enhancing efficiency and reducing errors in insurance
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Compliance Officer
Bars Program
09.2022 - 09.2023
- Prepared and maintained compliance reports for management review
- Scheduled and initiated appropriate follow-up action to verify correction of violations
- Executed company compliance functions in accordance with government regulations
- Monitored employee activities to detect any potential violations or risks of non-compliance
- Led compliance efforts, ensuring 100% adherence to regulations, significantly reducing risk.
Direct Support Professional
Life Skills and Transition Center
02.2022 - 09.2022
- Documented delivery of quality care in client's clinical record
- Identified changes in client status or needs and communicated to supervisor
- Responded promptly and positively to client requests for assistance
- Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely
- Efficiently managed crises, resulting in 100% client safety and satisfaction during my tenure.
Correctional Officer
Nevada Department of Corrections
02.2021 - 02.2022
- Efficiently managed inmate counts, ensuring accurate recordkeeping and security
- Implemented innovative inmate rehabilitation programs, fostering community reintegration
- Maintained comprehensive records, ensuring compliance with federal standards
- Energized by team collaboration, improving morale and operational smoothness.
Residential Advisor
Gary Job Corp
02.2020 - 01.2021
- Guided students towards autonomy by teaching essential life skills, enhancing their self-reliance
- Fostered a nurturing environment, aiding students in personal growth and daily challenges
- Elevated student self-reliance by teaching life skills, directly impacting their autonomy
- Introduced new learning techniques to foster personal growth, enhancing student independence
- Provided consistent support, aiding in the resolution of daily challenges and personal development.
Psychiatric Nursing Assistant
Austin State Hospital
01.2019 - 02.2020
- Provided compassionate care to psychiatric patients, enhancing recovery rates
- Managed patient crises through effective intervention techniques, ensuring safety
- Teamed with healthcare professionals to develop patient-focused care plans
- Eagerly engaged in continuous learning on mental health advancements
- Monitored and documented patient progress with high attention to detail
- Boosted patient recovery rates through compassionate, targeted care and crisis management.
Correctional Officer/Assistant Food Service Manager
Kyle Correctional
06.2018 - 01.2019
- Controlled disruptive behavior by voicing verbal orders and using physical force
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities
- Enforced institutional rules through verbal warnings, written reports or physical intervention as needed
- Monitored personal mail for contraband or any other suspicious items that may be entering the prison system illegally
- Administered daily counts of inmates and documented for recordkeeping
- Managed security operations during special events such as prisoner transportations, court appearances, medical visits and family visits.
Detention Officer
IAH SECURE ADULT DETENTION FACILITY
12.2017 - 06.2018
- Managed inmate safety and facility security, applying strict protocols to minimize incidents
- Provided critical support in crisis situations, ensuring safety and adherence to procedures
- Conducted detailed inspections and searches, maintaining high standards of contraband control.
Waitress
Elijah's Cafe
01.2017 - 06.2018
- Enhanced customer satisfaction through attentive service and upbeat attitude as a Waitress at Elijah's Cafe
- Maintained impeccable order accuracy and dining area cleanliness, contributing to a superior dining experience at Elijah's Cafe
- Elevated Elijah's Cafe vibe, ensuring every customer felt welcomed and valued
- Mastered menu details at Elijah's Cafe, advising guests on choices and dietary needs.
Education
High School Diploma -
Woodville ISD
Woodville, Texas06.2017
Skills
- Medical Terminology
- Customer Rapport
- Attention to Detail
- HIPAA Compliance
- Office Administration
- Safety and security enforcement
- Mental health awareness
- Compassionate Caregiving
- First aid and safety
- Team Collaboration
- Strong multitasking
- Customer Service
Timeline
Unit Clerk
PAM Rehabilitation Hospital
05.2024 - 09.2024
Office Coordinator
Hill Country MHDD
10.2023 - 07.2024
Compliance Officer
Bars Program
09.2022 - 09.2023
Direct Support Professional
Life Skills and Transition Center
02.2022 - 09.2022
Correctional Officer
Nevada Department of Corrections
02.2021 - 02.2022
Residential Advisor
Gary Job Corp
02.2020 - 01.2021
Psychiatric Nursing Assistant
Austin State Hospital
01.2019 - 02.2020
Correctional Officer/Assistant Food Service Manager
Kyle Correctional
06.2018 - 01.2019
Detention Officer
IAH SECURE ADULT DETENTION FACILITY
12.2017 - 06.2018
Waitress
Elijah's Cafe
01.2017 - 06.2018
High School Diploma -
Woodville ISD