Alexis Wright
Sumter,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conduent Solutions
US REMOTE , SC
2023.01 - Current
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Ensured that proper follow up was completed after each interaction with a customer.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Benefit Verification Specialist
TalentBridge, Lash Group
US REMOTE , SC
2022.02 - 2023.01
- Maintained accurate records of all verifications, including date of service, procedure codes, diagnosis codes.
- Worked closely with internal teams to ensure compliance with state and federal regulations governing healthcare benefits verification processes.
- Provided assistance with claims processing when needed, including filing appeals as necessary.
Returns Processor
QVC Distribution Center
Florence, SC
2021.10 - 2022.02
- Performed quality control checks on returned merchandise before restocking shelves or disposing of it properly.
- Updated internal databases with accurate information regarding return authorizations, processing fees.
- Created reports on returned products, tracking trends in returns and analyzing their impact on the business.
- Received, logged, and tracked all returned items according to established procedures.
- Assisted customers in resolving issues related to product returns via phone or email communication.
- Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
Pharmacy Customer Service Representative
Alorica
US Remote , SC
2019.06 - 2021.10
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Performed daily inventory checks and restocked shelves as needed.
- Verified patient insurance coverage and eligibility for prescription medications.
- Answered incoming calls promptly, courteously, and professionally.
Patient Service Specialist
Disability and Special Needs Board
Bishopville, SC
2018.04 - 2019.06
- Assisted with preparing exam rooms for physicians, including stocking supplies and cleaning equipment.
- Greeted patients upon arrival and verified patient information.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Education
Health Sciences
Lee Central High School
Bishopville, SC2019-06
Skills
- Registration and Admissions
- Quality Assurance
- Scheduling Diagnostic Procedures
- Insurance company knowledgeable
- Customer Service
- Medical Terminology
- System Updating
- Technical Support
- Attention to Detail
- Adaptability and Flexibility
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Certification
- BASIC LIFE SUPPORT
- CPR
- FIRST AID
- BLOODBORNE PATHOGENS
- DIPOLMA IN NURSING AND PATIENT CARE
Languages
English
Native/ Bilingual
Timeline
Patient Access Representative
Conduent Solutions
2023.01 - Current
Benefit Verification Specialist
TalentBridge, Lash Group
2022.02 - 2023.01
Returns Processor
QVC Distribution Center
2021.10 - 2022.02
Pharmacy Customer Service Representative
Alorica
2019.06 - 2021.10
Patient Service Specialist
Disability and Special Needs Board
2018.04 - 2019.06
Health Sciences
Lee Central High School