Alexis Wright
Fullerton,CA
Summary
Dedicated professional in customer service and guest experience. Proven ability to remain calm and efficient under pressure, while juggling multiple tasks and delivering exceptional service. Effective listening and resolving complex issues with empathy and professionalism. Always committed to ensuring a positive workplace while meeting performance standards and supporting a team.
Overview
4
4
years of professional experience
Work History
Attractions Cast Member
Disneyland Resort
Anaheim, CA
08.2022 - Current
- Assisted with queue management to ensure smooth guest flow at attractions.
- Monitored safety procedures to maintain a secure environment for guests and staff.
- Resolved guest inquiries and concerns promptly to ensure satisfaction during visits.
Lifeguard Team Lead
Knott's Soak City
Buena Park, California
06.2021 - 08.2022
- Trained new employees on safety protocols and operational procedures.
- Directed and supervised teams of up to 65 lifeguards, ensuring efficient operations and safety compliance.
- Completed and filed essential paperwork, ensuring all required signatures were obtained.
Knott's Associate
Knott's Berry Farm
Buena Park , CA
04.2021 - 08.2022
- Handled guest complaints and resolved issues with professionalism.
- Provided exceptional customer service during interactions with guests.
- Guided guests by providing clear and accurate directions to enhance their park experience.
Education
High School Diploma -
Fullerton High School
Fullerton07-2022
Associate of Arts - English
Cypress College
CypressSkills
- Issue resolution
- Team leadership
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Task prioritization
- Multitasking capacity
- First aid and CPR
Extracirriculars
- ASB commission leader
- ASL 1 & 2
Timeline
Attractions Cast Member
Disneyland Resort
08.2022 - Current
Lifeguard Team Lead
Knott's Soak City
06.2021 - 08.2022
Knott's Associate
Knott's Berry Farm
04.2021 - 08.2022
High School Diploma -
Fullerton High School
Associate of Arts - English
Cypress College
Similar Profiles
Alba FongAlba Fong
Distribution Services Manager at Disneyland ResortDistribution Services Manager at Disneyland Resort
Brianna CruzBrianna Cruz
Receiving Assistant at Disneyland ResortReceiving Assistant at Disneyland Resort
Allie SousaAllie Sousa
Entertainment Character Deployment Lead at Disneyland ResortEntertainment Character Deployment Lead at Disneyland Resort
Jose FernandezJose Fernandez
Food Preparation Worker at Disneyland ResortFood Preparation Worker at Disneyland Resort
Rachel GawRachel Gaw
Retail Sales Manager at NordstromRetail Sales Manager at Nordstrom