Alexis Zavala
Summary
Expert in customer engagement and problem-solving, adept at decision-making and teamwork. Elevated operational efficiency and service quality, demonstrating exceptional customer service and active listening skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Dispatcher
Prospect Airport Services
12.2022 - Current
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- receive incoming calls from airport agents asking for assistance with passengers in need of a wheelchair.
- Assign passenger service representatives to incoming flights where passengers have requested wheelchairs.
- Assisting people who require assistance in navigating the airport
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
Crew Member
McDonald's
06.2021 - 09.2022
- performed sales transactions quickly and effectively during drive-thru and in-store shifts.
- greeted clients and addressed their questions regarding specialty foods, menu items, special offers, and combos.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- demonstrated outstanding written and verbal communication skills with clients and management to ensure good service.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Handled ingredients and prepared menu items according to customer special requests and specifications.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Manager
Pinkberry Frozen Yogurt
07.2020 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
- Operated cash register accurately, ensuring correct change was given to customers while maintaining a balanced drawer.
- Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
High School Diploma -
Eric Solorio Academy High School
Chicago, IL06-2022
Skills
- Customer service
- Decision-making
- Active listening
- Time management
- Teamwork and collaboration
- Customer engagement
- Problem-solving
- Database updates
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Prospect Airport Services
12.2022 - Current
Crew Member
McDonald's
06.2021 - 09.2022
Manager
Pinkberry Frozen Yogurt
07.2020 - 02.2021
High School Diploma -
Eric Solorio Academy High School
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