Alexis J. Garcia
San Antonio,TX
Summary
Strategic motivated professional known for high productivity and efficient task completion. Skilled in data analysis, employee relations management, and HR policy design to support organizational objectives. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and employee satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resource Analyst
Whataburger
San Antonio, TX
12.2023 - 10.2024
- Conducted thorough analysis of employment authorization data to ensure we remained in compliance with the guidelines set with USCIS.
- Created communication materials for new hire onboarding processes.
- Developed strategies to improve employee relations through team building activities and workshops.
- Researched best practices in human resources management techniques such as compensation, benefits, talent acquisition.
- Collaborated with senior management on developing effective strategies to optimize staff productivity.
- Evaluated current HR operations against industry standards to identify areas of improvement.
- Oversaw payroll processing activities including timesheets, leave requests, taxes, deductions.
- Organized internal meetings with staff members to discuss changes in policies or procedures that would have an impact on their work environment.
- Supported HR operations with knowledgeable technical troubleshooting and support.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Prepared or maintained employment records using human resources management system software.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Interpreted and explained human resources policies, procedures or regulations.
- Addressed harassment allegations, work complaints or other employee concerns.
RECRUITING SPECIALIST
Luxor Staffing
San Antonio, Texas
01.2023 - 12.2023
- Partnered with hiring managers to attract, source, recruit and maintain strong candidate pipelines through ongoing engagement, delivery of exceptional service and leveraging a unique personality
- Scheduled and oversaw skill, psychological, intelligence, background and drug tests for prospective and current employees
- Addressed complaints and other issues pertaining to employment and clients
- Managed the onboarding of new and current employees, including processing paperwork, conducting orientations and providing information such as compensation, benefits and the opportunities for promotion
- Filled vacancies with top candidates by developing targeted recruitment strategies, vetting applicants and onboarding new employees
- Oversaw smooth employee terminations by coordinating paperwork, data entry and conducting the exit interviews
- Sought out and stirred up passive candidates through phone calls, emails, networking, internet searches and social media
- Consulted with business partners on hiring strategies, sourcing strategies and initiatives aimed at attracting quality talent
- Created cooperative team environment that promoted high-performance standards and attainment of goals
- Completed daily opening, closing and administrative tasks for smooth business operations
- Educated teams on work priorities while empowering employees to self-organize and make informed decisions while demonstrating effective leadership, collaboration and interpersonal skills to drive teams to successful project completion
- Promoted company at networking events, conferences and job fairs
- Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips and timesheets
- Identified training requirements for existing employees and organized various training sessions, workshops and other activities
- Interviewed job applications, obtaining information on training, work history and job skills
TEAM LEAD
Taskus
San Antonio, Texas
06.2018 - 09.2022
- Supervised team of 14 employees to maintain optimal performance and consistent operations
- Coached employees on speed and efficiency to improve team productivity while prioritizing workflow and resolving daily operational challenges to support goal achievement
- Trained employees to follow standard work processes and learn role-specific skills
- Led team meetings and brainstorming sessions to evaluate goal progress and support project deadlines
- Documented daily operational data and communicated results to management
- Monitored, tracked and evaluated associate performance based upon pre-determined KPIs
- Coached team members to maintain positive, friendly attitude and behaviors
- Resolved issues ethically and with minimal conflict
- Supported talent recruitment by reviewing candidate qualifications and offering hiring recommendations
- Interviewed job applications, obtaining information on training, work history and job skills
- Evaluated trends and prepared thorough reports to help senior managers make strategic operational decisions
- Screened and pre-interviewed candidates referred for hiring consideration
- Scheduled interviews with management teams
- Forecasted future trends and demand to inform data-driven business decisions
- Reviewed accounts daily to determine areas in need of improvement and strategies for correcting faults
- Consulted with business professionals to offer guidance on best practices and business operations
- Outlined, updated, and recommended procedures and improvements to current business processes with evidence based data
INSURANCE SALES AGENT
Fred Loya
San Antonio, Texas
01.2017 - 06.2018
- Prospected leads and contacted potential customers to build connections and book appointments
- Presented and sold insurance products and services to new customers
- Cross-sold different policy types to existing policyholders to boost sales revenue
- Advised clients on insurance coverage and personal protection options during exhibitions and promotions
- Established strong relationships to retain existing customers and find new prospects
- Calculated premiums and set up clients with automated payment options for discounts
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints and issues providing insightful solutions promptly
- Handled escalated callers to reach positive outcomes
- Helped team performance by training and mentoring new employees
- Inspected property to determine its general condition, age and other factors affecting the potential insurance risks
- Created and implemented store displays and advertising to promote sales and drive business impact
- Fostered relationships with clients and customers to expand customer base and enhance loyalty and retention
Education
HIGH SCHOOL DIPLOMA -
Highlands High School
San Antonio, Texas06.2016
Skills
- Networking and Event Planning
- Process improvement
- Candidate interviews/ sourcing
- Performance evaluation
- Decision making
- Task prioritization
- Organization
- Analytical thinking
- Customer/client relations
- Public speaking
- Creative thinking
- Inbound / Outbound calls
- Data Entry
- Research and Statistics
- Diversity and Inclusion
Languages
Spanish, Bilingual
Certification
- Currently enrolled in UTSA completing PHR/SPHR certifications.
Timeline
Human Resource Analyst
Whataburger
12.2023 - 10.2024
RECRUITING SPECIALIST
Luxor Staffing
01.2023 - 12.2023
TEAM LEAD
Taskus
06.2018 - 09.2022
INSURANCE SALES AGENT
Fred Loya
01.2017 - 06.2018
HIGH SCHOOL DIPLOMA -
Highlands High School