Alexis Rafael Rodriguez

Premier Parking

Miami, Florida

01.2012 - Current

Ensure that all vehicles are parked in a safe, secure, and organized manner.
Train new valet attendants on job duties, safety protocols, and customer service standards.
Managed VIP arrivals and departures with smooth and professional approach.
Enforce company policies and procedures among team members as necessary.
Verified correct use of procedures and recordkeeping requirements by each valet team member.
Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
Respond quickly to emergency situations involving customers or their vehicles.
Supervise and direct valet attendants to ensure efficient service delivery and customer satisfaction.
Monitor parking lot for any suspicious activity or unauthorized vehicle use.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Understood and followed oral and written directions.
Assist with resolving customer complaints related to valet services in a timely manner.
Manage financial transactions between customers and the organization accurately.
Communicate effectively with other departments to coordinate services as needed.