Dedicated and results-driven professional with extensive experience in scheduling, route management, customer service, and technician relations. Eager to leverage expertise in operations coordination, team leadership, and client satisfaction to contribute to the success of an organization.
Overview
18
18
years of professional experience
Work History
Owner
Active Property Management
Guasti, CA
10.2006 - Current
Oversaw all aspects of property management and real estate development, ensuring seamless operations and excellent client relations
Administered bookkeeping and accounting for real estate management and development
Managed HOA accounts and executed financial operations in a timely manner
Prepared general journal entries, ledgers, accounts payable/receivable, balance sheets, and Excel spreadsheets
Processed payroll and maintained high-volume communication with clients and tenants
Conducted monthly meetings with Homeowners Associations to address concerns and foster community relations
Management
Yeti Appliance
Phelan, CA
09.2023 - 12.2024
Managed daily operations of appliance repair services, focusing on technician scheduling, route optimization, and customer satisfaction
Coordinated technician appointments, optimized routes, and ensured timely dispatch
Delivered high-quality customer service by addressing inquiries and resolving complaints efficiently
Maintained effective communication with technicians to foster strong working relationships and ensure operational consistency
Monitored technician performance, provided constructive feedback, and conducted regular reviews
Ensured adequate inventory of repair parts and tools to prevent service delays
Managed repair records, tracking parts usage, repair outcomes, and time management
Stayed updated on industry trends and appliance technologies to improve service quality and operational efficiency