Alexander Norman
Allen
Summary
Recent University of Texas at Arlington graduate with a Bachelor of Arts in Criminology and a minor in Forensic Science. Experienced in customer service, team leadership, and problem-solving through progressive retail roles, including promotion to Shift Lead. Seeking an opportunity in criminal justice, law enforcement, investigations, or public service where strong communication, leadership, and analytical skills can contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Shift Lead
Walgreens
09.2025 - Current
- Supervise daily store operations and support team members during assigned shifts.
- Provide excellent customer service while resolving customer concerns.
- Train new employees on store procedures and company standards.
- Handle cash management, inventory, and opening/closing responsibilities.
Team Member
Walgreens
05.2025 - 09.2025
- Assisted customers with purchases and product questions.
- Operated cash register while maintaining accurate transactions.
- Stocked merchandise and maintained store organization.
Produce Associate
Target
06.2024 - 12.2024
- Maintained product freshness and presentation.
- Assisted customers.
- Managed inventory and restocked merchandise.
Customer Service
Neighborhood Management
06.2023 - 08.2023
- Provided customer support and resolved inquiries.
- Maintained professional communication.
Counter Clerk
Kroger
06.2022 - 08.2022
- Served customers in a fast-paced environment.
- Maintained cleanliness and stocked products.
Education
Bachelor of Arts - Criminology, Forensic Science
University of Texas at Arlington
01-2026
Skills
- Customer Service
- Leadership
- Communication
- Conflict Resolution
- Microsoft Office
- Cash Handling
- Staff supervision
- Employee training
- Conflict resolution
- Work delegation
- Inventory Management
- Time Management
- Attention to Detail
Timeline
Shift Lead
Walgreens
09.2025 - Current
Team Member
Walgreens
05.2025 - 09.2025
Produce Associate
Target
06.2024 - 12.2024
Customer Service
Neighborhood Management
06.2023 - 08.2023
Counter Clerk
Kroger
06.2022 - 08.2022
Bachelor of Arts - Criminology, Forensic Science
University of Texas at Arlington