Alexsandra Serrano
Lansdale,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding team goals.
Overview
17
17
years of professional experience
Work History
Pro Sales Specialist
Lowes Home Improvment
Hatfield, PA
04.2022 - Current
- Analyzed competitors'' offerings and tactics, formulating competitive counter-strategies that enabled us to maintain market leadership positions.
- Streamlined the sales process for increased efficiency, leading to higher conversion rates.
- Delivered compelling sales presentations, resulting in the successful acquisition of new accounts.
- Place orders for my contractors and did quotes for their materials needed for their jobs looking to save them time and money
- Utilized order management tools to keep orders updated and communicate with vendors on eta of items. So my contractors would have there materials delivered on time to their job sites or home
- I would communicate via email with vendors and customers for all transactions.
- Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
- Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
- Consistently surpassed individual sales quotas by adopting a proactive, solution-oriented approach in all customer interactions.
- Developed comprehensive territory plans, targeting high-potential customers and industries to drive business growth.
- Boosted sales performance by implementing effective sales strategies and techniques.
- Negotiated contracts with key clients, securing mutually beneficial terms that led to long-term partnerships.
Credit Operations Specialist II (PRR)
JPMorgan Chase
05.2013 - 10.2021
- Multitasked, worked well under pressure and drove positive change to credit operations.
- Reviewed credit card accounts for various indicators of risk and mitigated credit lines accordingly.
- Processed Customer requests such as credit line consolidations and reconsiders of previous adverse action on a Customer's credit card account.
- Assisted with training new hires about the lending philosophy, systems and standard operating procedures.
Credit Analyst III (Inward Existing Credit)
Bank Of America
07.2011 - 05.2013
- Assessed credit risk and analyzed financial statements.
- Responded to requests such as credit line increases, reinstatements and APR reviews using Bank of America's lending philosophy
- Contacted customers and requested financial documentation.
Risk Detection Analyst (CLRD)
Bank Of America
01.2009 - 07.2011
- Accountable for mitigating risk across several product lines such as mortgages, credit cards, and lines of credit.
- Offered a holistic solution for Customers that have more than one product that are experiencing financial stress.
- Analyzed large amounts of data to find patterns of risk and possible financial stress.
Credit Analyst (Best Customer Unit)
Bank Of America
09.2007 - 01.2009
- Responsible for deepening existing Customer relationships by providing higher credit limits, preferred rates on balance transfers and cross selling other Bank of America products.
- Provided "white glove treatment" to the most profitable and tenured Customers.
Education
Lebanon High School
Lebanon, PA06-1994
Skills
- P>Reviewing Financial statements expertise
- P>Credit decisions
- P>Verbal and written communication
- P>High risk account reviews
- P>Customer service
- P>Credit risk
- Performance Tracking
- Direct Sales
- Contract Negotiations
- CRM software proficiency
- Client Relationship Management
- Client Service
- Customer Retention
- Client Account Management
- Account Servicing
Languages
Spanish
Native or Bilingual
Timeline
Pro Sales Specialist
Lowes Home Improvment
04.2022 - Current
Credit Operations Specialist II (PRR)
JPMorgan Chase
05.2013 - 10.2021
Credit Analyst III (Inward Existing Credit)
Bank Of America
07.2011 - 05.2013
Risk Detection Analyst (CLRD)
Bank Of America
01.2009 - 07.2011
Credit Analyst (Best Customer Unit)
Bank Of America
09.2007 - 01.2009
Lebanon High School