Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sierra Dawson

Beverly Hills,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Pro Sales Specialist

Lowes Home Improvment
06.2017 - 03.2024
  • Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated contracts with key clients, securing mutually beneficial terms that led to long-term partnerships.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Attended industry events as a company representative, establishing valuable connections and promoting our products effectively.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Organized regular feedback sessions with clients to identify areas of improvement in product features or services offered – driving continuous innovation efforts internally.
  • Maintained current knowledge of evolving changes in marketplace.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Shift Leader

Domino's Pizza
09.2021 - 10.2022
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Enforced company policies and regulations with employees.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Completed cash and credit card transactions accurately using POS software.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Frequently inspected production area to verify proper equipment operation.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

CNA in Training

Arbor Trail Skilled Nursing And Rehab
11.2016 - 05.2017
  • Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Promoted patient safety through diligent monitoring and reporting of any changes in condition or concerns.
  • Fostered a positive and supportive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
  • Cared with empathy and compassion to build positive patient and family relationships.
  • Demonstrated professionalism through adherence to ethical guidelines, maintaining strict confidentiality concerning all sensitive patient information.
  • Documented patient information and care activities in electronic health record.
  • Facilitated mealtime assistance for patients requiring help with feeding or dietary restrictions while ensuring that nutritional needs were met.
  • Enhanced patient comfort by providing compassionate and attentive care during daily activities.
  • Contributed to efficient team operations by consistently being punctual, organized, and prepared for each shift.
  • Utilized time management strategies effectively prioritizing tasks, ensuring prompt completion of all responsibilities during each shift.
  • Transported patients between rooms and appointments or testing locations.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Provided basic wound care to optimize recovery and limit infection risks.
  • Increased patient satisfaction through effective listening skills and empathetic responses during interactions.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.

Education

High School Diploma -

Lecanto High School
Lecanto, FL
05.2017

Skills

  • Contract Negotiations
  • Hygeine skills
  • Pipeline Management
  • Financial Planning
  • Point of sale operation
  • Team training and development
  • Sanitation skills
  • Sales Planning
  • Client Relationship Management
  • Cold-calling
  • Account Servicing
  • Competitor Analysis
  • Opening and closing procedures
  • Client Service
  • Food safety and sanitation
  • Processing payments
  • Computer skills
  • Attention to detail
  • Empathy
  • Positive Teamwork
  • Reliability
  • Conflict management
  • Active listening

Additional Information

I am also skilled in Phlebotomy work, I can draw blood on patients, I have experience with butterfly needles up to 23 gage needles. I am familiar with centrifuging and sanitization for handling blood and inputting. I am in the middle of the phlebotomy course have not yet finished.

I am interested in furthering my education in the medical field and will be further pursuing my medical education in the near future.

Timeline

Shift Leader

Domino's Pizza
09.2021 - 10.2022

Pro Sales Specialist

Lowes Home Improvment
06.2017 - 03.2024

CNA in Training

Arbor Trail Skilled Nursing And Rehab
11.2016 - 05.2017

High School Diploma -

Lecanto High School

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Sierra Dawson