Alexus Baker
Belleville,IL
Summary
Organized Patient Service Representative with 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
16
16
years of professional experience
Work History
Office Manager,Receptionist
P & G Medical Billing and Coding
08.2008 - 10.2010
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate, Cashier
Wal-Mart Stores, Inc
06.2011 - 05.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked flexible schedule and extra shifts to meet business needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Account Resolution Specialist
First Source-Med Assist
05.2017 - 03.2019
- Payment Posting
- Work with Epic/ CUBS/ On base/ Invision U.B
- Billing, physician billing
- Creative Appeals
Patient Service Representative
West End OB/GYN Office
03.2019 - 07.2023
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Collected and verified telephone numbers, addresses and proper spelling of names.
Centralized Scheduler
Barnes Jewish Hospital
07.2023 - Current
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Education
Associate Of Arts And Sciences - Diagnostic Medical Sonography
Saint Louis Community College
St Louis, MOMedical Office Specialist Program - undefined
CALC, Institute of Technology
Skills
- Payment Collection
- Patient Care and Confidentiality
- Customer Service
- Appointment Scheduling
- Organization and Time Management
- Registration Requirements
- Billing Issue Resolution and Support
Timeline
Centralized Scheduler
Barnes Jewish Hospital
07.2023 - Current
Patient Service Representative
West End OB/GYN Office
03.2019 - 07.2023
Account Resolution Specialist
First Source-Med Assist
05.2017 - 03.2019
Sales Associate, Cashier
Wal-Mart Stores, Inc
06.2011 - 05.2017
Office Manager,Receptionist
P & G Medical Billing and Coding
08.2008 - 10.2010
Medical Office Specialist Program - undefined
CALC, Institute of Technology
Associate Of Arts And Sciences - Diagnostic Medical Sonography
Saint Louis Community College
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