Alexus Felton
New Matamoras
Summary
Adept at fostering patient relationships and streamlining appointment processes, I significantly enhanced client acquisition and satisfaction at Just Chiropractic Clinic. My expertise in patient care coordination and critical thinking, coupled with a proven track record in maintaining high confidentiality standards, positions me as a valuable asset to any healthcare team.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
3
3
years of professional experience
Work History
Chiropractic Assistant
Just Chiropractic Clinic
07.2022 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
STNA
Arbors Nursing Home
10.2023 - 05.2024
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Server Shift Leader
Pizza Hut
07.2021 - 09.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Education
Associate of Science - Practical Nursing
Belmont College
Saint Clairsville, OH07.2025
High School Diploma -
River High School
Hannibal, OH05.2023
High School Diploma -
Swiss Hills Career Center
Woodsfield, OH05.2023
Skills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Scheduling Appointments Management
- First Aid and CPR Certification
- Patient Care Coordination
- Patient Care
- Critical Thinking
- Patient Scheduling
Timeline
STNA
Arbors Nursing Home
10.2023 - 05.2024
Chiropractic Assistant
Just Chiropractic Clinic
07.2022 - Current
Server Shift Leader
Pizza Hut
07.2021 - 09.2023
Associate of Science - Practical Nursing
Belmont College
High School Diploma -
River High School
High School Diploma -
Swiss Hills Career Center