Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alexus George

Daytona Beach

Summary

Dynamic and results-driven professional with extensive experience in customer service at Hand and Stone Massage and Facial. Proven ability to enhance guest satisfaction through effective communication and upselling techniques, achieving a 50% reduction in complaints. Skilled in cash handling and fostering team collaboration to exceed performance goals.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Hand and Stone Massage and Facial
Daytona Beach
03.2025 - Current
  • Greeted and assisted visitors with professionalism and courtesy.
  • Managed multi-line phone system, directing calls to appropriate staff.
  • Maintained organized front desk area to ensure a welcoming environment.
  • Scheduled appointments efficiently for clients and staff members.
  • Updated and maintained visitor logs for security compliance.
  • Collaborated with team members to improve front desk workflows.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Bartender and Server

Worlds most famous brewery
Daytona Beach
09.2022 - 10.2024
  • Resolved customer inquiries and issues promptly to enhance satisfaction.
  • Prepared and served a variety of craft beers and cocktails to customers.
  • Maintained cleanliness and organization of the bar area during busy shifts.
  • Monitored sales goals and processed transactions efficiently.
  • Educated new guests about product offerings to drive engagement.
  • Compiled monthly sales reports, updating daily for accuracy and insights.

Server

Fysh Bar and Grill
Port Orange
05.2023 - 04.2024
  • Provided excellent customer service in fast-paced dining environment.
  • Managed food and beverage orders using Point of Sale system.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Upsold menu items to enhance guest dining experience.
  • Followed health and safety guidelines to ensure sanitary conditions.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server and Bartender

Mck's Tavern & Brewery
Daytona Beach
02.2021 - 10.2022
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Upheld the highest standards of cleanliness and staff conduct and reduced complaints by 50%
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the resturaunt

Education

Daytona State College
Daytona Beach, Florida
10.2023

anatomy

Mainland Highschool
Daytona Beach, Florida
06.2018

Skills

  • Issue handling
  • Menu knowledge
  • Cash handling
  • Team collaboration
  • Time management
  • Effective communication
  • Upselling techniques
  • Cleanliness standards
  • Calm demeanor
  • Customer service
  • Menu memorization
  • Positive guest interactions

Affiliations

  • Surf instructor
  • volunteer where i can

Timeline

Front Desk Receptionist

Hand and Stone Massage and Facial
03.2025 - Current

Server

Fysh Bar and Grill
05.2023 - 04.2024

Bartender and Server

Worlds most famous brewery
09.2022 - 10.2024

Server and Bartender

Mck's Tavern & Brewery
02.2021 - 10.2022

Daytona State College

anatomy

Mainland Highschool

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